Riean

To work in a highly competent company, enhance my knowledge in the field of Information Technology and impart my skills by my most possible ability, and to be part of your Company, to be gainfully employed as Technical Support, Office Administrative Staff/ Executive Assistant.

Game Master / Customer Service Representative - Electronics Extreme Limited - Unit 2401 Raffles Corperate Center F, Ortigas Ave, Ortigas Center, Pasig, Metro Manila

(2019-10)

• Respond to customer inquiries, concerns, and complaints via email, live chat support and ticketing system in a clear, professional, and empathetic manner.
• Ensure timely resolution of customer issues by following up and providing accurate information.
• Maintain email templates for frequently asked questions and improve response times through efficient communication.
• Accurately document all customer interactions, issues, resolutions, and follow-up actions in the ticketing system.
• Maintain a positive and helpful tone in all written communication to build rapport with customers.

Game Master / Customer Service Representative - Elite Global Sourcing Inc. - 6th Flr, Raffles Corporate Center, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines

(2017-10 - 2019-05)

• Process and manage customer service tickets from submission through resolution, ensuring proper documentation and follow-up.
• Prioritize tickets based on urgency and customer needs, ensuring high levels of customer satisfaction.
• Ensure all issues are resolved within specified service level agreements (SLAs) and deadlines.
• Use advanced detection tools and scripts to monitor gameplay patterns and identify suspicious behavior that may indicate the use of bots or cheats.

Gcafe Product Technician - Garena Philippines - 12/F Fort Legends Tower, 3 1t Street, corner 3rd Ave, Bonifacio Global City, Taguig

(2015-01 - 2015-10)

• Install and configure operating systems (e.g., Windows, macOS, Linux) on desktops, laptops, and other devices in the field.
• Set up user accounts, network connections, and ensure that system settings are optimized for performance and security.
• Perform operating system updates, patches, and system optimizations as needed.
• Install and configure games on client systems, ensuring all game settings and requirements are met.
• Verify compatibility between the operating system, hardware, and game software to ensure smooth gameplay.
• Assist clients with the installation of game updates, patches, and any related software or plugins.
• Provide on-site technical support to resolve issues related to operating systems, hardware, or game installations.

Computer Technician - Cyber Sixteen Internet Café - Deparo Road, Caloocan City

(2009-05 - 2011-09)

• Set up and configured new desktops, laptops, and servers, including installing operating systems, drivers, and essential software applications.
• Installed and configured hardware peripherals (printers, monitors, scanners) and ensured proper connectivity.
• Performed software installations, updates, and configurations for clients' needs.
• Set up and maintained local area networks (LAN) and Wi-Fi networks, ensuring stable and secure connectivity.

On-the-job Trainee / Encoder - Novaliches Mini City Hall - Novaliches, Quezon City

(2009-03 - 2009-04)

Diploma - Information Technology - STI College Novaliches (2007-06 - 2009-05)

Guardian Angel School (2003-06 - 2007-03)