Game Master / Customer Service Representative - Electronics Extreme Limited - Unit 2401 Raffles Corperate Center F, Ortigas Ave, Ortigas Center, Pasig, Metro Manila
(2019-10)
- Respond to customer inquiries, concerns, and complaints via email, live chat support and ticketing system in a clear, professional, and empathetic manner.
- Ensure timely resolution of customer issues by following up and providing accurate information.
- Maintain email templates for frequently asked questions and improve response times through efficient communication.
- Accurately document all customer interactions, issues, resolutions, and follow-up actions in the ticketing system.
- Maintain a positive and helpful tone in all written communication to build rapport with customers.
Game Master / Customer Service Representative - Elite Global Sourcing Inc. - 6th Flr, Raffles Corporate Center, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines
(2017-10 - 2019-05)
- Process and manage customer service tickets from submission through resolution, ensuring proper documentation and follow-up.
- Prioritize tickets based on urgency and customer needs, ensuring high levels of customer satisfaction.
- Ensure all issues are resolved within specified service level agreements (SLAs) and deadlines.
- Use advanced detection tools and scripts to monitor gameplay patterns and identify suspicious behavior that may indicate the use of bots or cheats.
Gcafe Product Technician - Garena Philippines - 12/F Fort Legends Tower, 3 1t Street, corner 3rd Ave, Bonifacio Global City, Taguig
(2015-01 - 2015-10)
- Install and configure operating systems (e.g., Windows, macOS, Linux) on desktops, laptops, and other devices in the field.
- Set up user accounts, network connections, and ensure that system settings are optimized for performance and security.
- Perform operating system updates, patches, and system optimizations as needed.
- Install and configure games on client systems, ensuring all game settings and requirements are met.
- Verify compatibility between the operating system, hardware, and game software to ensure smooth gameplay.
- Assist clients with the installation of game updates, patches, and any related software or plugins.
- Provide on-site technical support to resolve issues related to operating systems, hardware, or game installations.
Computer Technician - Cyber Sixteen Internet Café - Deparo Road, Caloocan City
(2009-05 - 2011-09)
- Set up and configured new desktops, laptops, and servers, including installing operating systems, drivers, and essential software applications.
- Installed and configured hardware peripherals (printers, monitors, scanners) and ensured proper connectivity.
- Performed software installations, updates, and configurations for clients' needs.
- Set up and maintained local area networks (LAN) and Wi-Fi networks, ensuring stable and secure connectivity.
On-the-job Trainee / Encoder - Novaliches Mini City Hall - Novaliches, Quezon City
(2009-03 - 2009-04)
