Rizza Mhae Jao

To obtain a position in a clinical or medical administrative setting where I can utilize my strong customer service, communication, organization, and technical support skills. I aim to provide compassionate and efficient assistance to patients and healthcare teams while continuously developing my knowledge of medical administrative processes. I am committed to maintaining accuracy, confidentiality, and professionalism while contributing to a positive patient experience and supporting the smooth operation of the healthcare facility.

Assistant Server at Four Seasons Hotel Kuwait (2025-01 – Present)

• Welcomed guests, managed reservations and seating assignments, handled inquiries and phone calls, and provided accurate wait-time estimates while ensuring efficient table turnover and balanced server workloads.

Invoicing Care Specialist at Globaltek (2023-01 – 2024-12)

• Handled inbound and outbound calls, assisted clients with billing and account inquiries, and successfully managed collections by resolving outstanding balances through effective communication, negotiation, and relationship-focused customer service.

Customer Service Representative / Team Leader at Calinovo Philippines Inc (2022-01 – 2023-12)

Supervised and coached a customer service team, managed inbound and outbound inquiries and escalations, and ensured high service quality and customer satisfaction through effective training and proactive issue resolution

Technical Support / Customer Service Representative at Sutherland Global Services (2016-01 – 2017-12)

• Provided efficient technical and customer support by diagnosing and resolving issues promptly, consistently meeting call handling, resolution time, and customer satisfaction KPIs while maintaining operational and quality standards.

Bachelor Of Science in Tourism Management – Wesleyan University- Philippines (2013-01 – 2017-12)

Secondary – Nueva Ecija High School (2009-01 – 2013-12)