Robelyn Hinoo
Customer Service Representative
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About
I am a dedicated and people-oriented Customer Service Representative with 5 years of experience in the BPO industry, supporting customers in their telecommunications concerns. I'm dependable, eager to learn, and always ready to contribute to a team while continuing to grow both personally and professionally. This experience has taught me how to communicate with empathy, solve problems efficiently, and stay calm under pressure.
Experience
Customer Service Representative - The Results Companies
(2016-01 - 2021-12)
- Assisted customers with inquiries related to cable, phone, and internet services through inbound calls.
- Resolved billing concerns, account issues, service requests, and technical troubleshooting.
Property Real Estate Assistant - The Williams Corporation
(2022-01 - 2023-12)
- Contacted prospective clients to generate leads and identify potential buyers or sellers.
- Qualified leads by gathering client needs and scheduling appointments for real estate agents.
Lead Logistics Operation - Cargo Technologies
(2023-01 - 2026-12)
- Monitored shipment status, resolved delivery issues, and communicated updates to customers and stakeholders.
- Led daily logistics operations to ensure the timely and accurate movement of shipments.
Education
Diploma - Engineering Technology - Computer Technology - Mindanao State University (2012-01 - 2013-12)
