Rodrigue Langbemy

Resourceful professional with over 5 years of experience in client support and operations, excelling in both French and English. Proven ability in collections, technical support, and customer service, with expertise in Microsoft Office, VoIP, and network troubleshooting. Skilled in analyzing data, resolving billing issues, and managing escalations to ensure quality service.

Eager to leverage strong problem-solving and communication skills to contribute to client success and operational efficiency.

Collection Support Analyst Client Delivery and Operation - Accenture Philippines, INC - Quezon City, Philippines

(2021-11)

• Managed collections and confirmation calls for the French market, interacting with credit card companies to resolve charge-backs.
• Analyzed output from fraud detection systems and provided recommendations for further investigation.
• Ensured all orders and queries were processed with a strong focus on quality and high attention to detail, demonstrating excellent knowledge of Microsoft Office Suite.
• Identified non-payment trends and resolved issues by engaging internal partners.
• Leveraged strong knowledge of the mortgage industry, including Real Estate Default Servicing, to inform collection strategies.
• Ensured timely recording of cash receipts and incoming/outgoing wires.
• Conducted outbound collection calls for strategic accounts in a professional manner to maintain and improve customer relations.
• Audited and analyzed aging reports, tracked collection efforts, and coordinated with clients, third parties, operations, and accounting to facilitate collaboration.
• Effectively tracked, reported, and resolved all outstanding disputed items.
• Ensured timely and effective escalations for processing approvals.
• Resolved customer billing problems.

French Technical Support/Incident Analyst - Essilor Shared Services Philippines, Inc (ESSPI) - Alabang, Philippines

(2019-01 - 2021-05)

• Provided 1st level of support to corporate clients in both English and French.
• Delivered technical support to customers.
• Interpreted network architecture necessary for supporting VoIP services.
• Recommended network hardware, software, and design elements.
• Troubleshot user desktop-related problems using phone and remote access tools.
• Escalated complex problems to 2nd/3rd Level support or third-party vendors.
• Performed server tasks including Active Directory account creation and Exchange and Citrix troubleshooting.
• Administered Active Directory and Exchange environments.
• Managed and troubleshot printer-related issues.
• Logged all calls and jobs using the helpdesk system.
• Delivered a high level of customer service and communication, meeting and exceeding client expectations.
• Managed warranty and hardware returns.
• Ensured all outstanding calls/issues were resolved or escalated appropriately.

French Executive Customer Service - Airtel Congo S.A - Congo, Democratic Republic of

(2017-09 - 2018-11)

• Received inbound and outbound French calls from Vodacom end-users.
• Assisted users and offered promotions.
• Activated new SIM cards and sold cellphones with associated promotions.
• Offered internet and service plans.
• Handled and resolved customer inquiries, questions, and complaints.

French Customer Service - Vodacom Congo (RDC) s.p.r. - Congo, Democratic Republic of

(2016-06 - 2017-08)

• Sold advertising space for holiday rental properties on a website.
• Conducted B2B open-ended consultative calling with C-level executives for lead generation (cold calling).
• Fulfilled target-driven responsibilities in a highly competitive sales environment.
• Demonstrated technical aptitude to manage and lead industry-specific projects such as ITSM, Google Apps, and Google Search Appliance.
• Engaged in sales calling activities depending on project requirements.
• Executed end-to-end research processes.
• Provided multi-geography research solutions, including business and financial research, survey programming, and data processing to clients.
• Operated an advanced programming laboratory staffed by experienced programmers to code complex surveys for CAPI interviews.
• Offered tool-based or custom web survey programming services.
• Enabled clients to easily track the progress of completed surveys.
• Performed outbound telemarketing sales.
• Managed inbound sales.
• Executed win-back, upsell, and customer retention strategies.
• Generated leads.
• Handled inbound customer service.
• Provided helpdesk and technical support.

Bachelor - Technical and Computer Network Maintenance - HIGHER SCHOOL OF COMPUTERS AND COMMERCE (ESMICOM) (2007)

French Diploma - General Mechanic - French Institute of Industrial Technology (ITI LEMBA) (2003)

Middle School Graduate - College St Alphonse (2001)

Primary School Graduate - E.P Sainte Trinity (1993)