Rose Ann Babao
Customer Service Representative, local Number Portability (LNP)
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About
Managed end to end number porting requests, ensuring accuracy and compliance with telecommunications regulations. Served as the primary point of contact for customers regarding porting inquiry, service activations, transfer timelines, and issue resolution through phone, email and chat support channels. Maintained strict adherence to data privacy regulations and confidentiality standards when handling sensitive customer information.
Experience
Customer Service Representative, local Number Portability (LNP) at Foundever Inc. (2024-01 – 2026-01)
- Managed end to end number porting requests, ensuring accuracy and compliance with telecommunications regulations.
- Served as the primary point of contact for customers regarding porting inquiry, service activations, transfer timelines, and issue resolution through phone, email and chat support channels.
- Maintained strict adherence to data privacy regulations and confidentiality standards when handling sensitive customer information.
- Monitored and tracked porting requests through various systems and databases ensuring accurate documentation and timely status updates.
- Demonstrated strong analytical and problem solving skills by identifying root causes of service delays and proactively coordinating corrective actions.
- Effectively managed multiple priorities in a fast paced environment while maintaining exceptional accuracy and professionalism..
Education
Senior High School in Accountancy, Business, and Management – Lyceum of Alabang (2019-01 – 2021-01)
Bachelor of Science in Tourism Management – Lyceum of Alabang (2021-01 – 2024-01)
