Raquel Nebres

I assist customers by answering inquiries, providing information about products and services, resolving concerns, processing transactions, and maintaining customer records. I ensure customer satisfaction by delivering professional support, handling complaints, following company procedures, and coordinating with other departments when needed.

Customer Service Representative - Branch Manager at UNIVERSAL STOREFRONT SERVICES CORPORATION (2009-01 – Present)

I assist customers by answering inquiries, providing information about products and services, resolving concerns, processing transactions, and maintaining customer records. I ensure customer satisfaction by delivering professional support, handling complaints, following company procedures, and coordinating with other departments when needed.

• Respond to customer inquiries and provide information about products and services.
• Assist customers with concerns, requests, orders, and account-related issues.
• Resolve complaints professionally and ensure customer satisfaction.
• Maintain confidentiality, accuracy, and efficiency while supporting daily office operations.

Office Staff / Encoder at WASHINGTON D.C. DISTRIBUTOR (2008-01 – 2009-12)

I am responsible for accurately entering, updating, and maintaining information in computer systems or databases. My duties include encoding data from documents, checking records for accuracy, organizing files, preparing reports, and ensuring that information is properly stored and updated. I support office operations by maintaining reliable records, handling data efficiently, and using computer applications to complete tasks accurately and on time.

• Accurately encode, update, and maintain customer and company records in computer systems.
• Verify data, organize files, and prepare necessary reports and documents.

Bachelor of Arts in Psychology – NOTRE DAME DADIANAGAS UNIVERSITY (2004-01 – 2008-12)