Rosel Grace Congreso

Results-driven professional with experience in marketing, administration, and client engagement. Experienced in lead generation, appointment setting, and content creation that boosts brand visibility and drives growth. Proven ability to manage multiple priorities, deliver reliable remote support, and build strong client relationships in fast-paced environments.

Executive Assistant at You1st Australia (2025-11 – 2026-03)

Provided freelance executive support to the CEO, including planning, research, and administrative assistance to ensure smooth daily operations. Managed scheduling, coordinated tasks, and conducted market and project research to support business growth and decision-making. Prepared reports, handled documentation, and maintained organized workflows.

Additionally, created manual invoices, ensuring accurate billing records and timely processing. Also handled social media setup, including account creation, basic branding, and initial content setup to establish a strong online presence.

Social Media Marketing | Lead Generation | Appointment Setter | Administrative Support at Kaur Migration Pty Ltd (2023-06 – 2025-11)

Provided end-to-end administrative and client support for college admissions, including preparing service agreements, forms, and compliance documents. Managed commission processing, payment tracking, and coordinated with partner colleges for updates, Offer Letters (OL), and Confirmation of Enrolment (CoE) via email. Assisted students with course fee payments and financial requirements, and supported visa processing by organizing and checking required documents for lodgment.

Handled CRM updates, data entry, and inbound/outbound communications while maintaining accurate records. Also created social media content to support brand visibility and performed lead generation and appointment setting to assist business growth.

Executive Assistant at You1st Australia (2022-12 – 2023-06)

Provided full-time administrative support to the CEO, focusing on research and assisting in managing new business initiatives. Handled planning, coordination, and documentation tasks while supporting day-to-day operations and contributing to business development efforts.

Lead Generation Specialist at TRUE QC LLC (2022-10 – 2023-04)

Conducted outbound calls to generate qualified leads across multiple regions as a Lead Generation Specialist. Utilized CRM and workforce systems such as UKG platforms to manage, update, and track lead and customer data accurately, ensuring proper reporting and workflow organization. Supported lead generation efforts through structured outreach, data verification, and consistent follow-ups to maintain a strong sales pipeline.

Social Media Management & Facebook Lead Generation Specialist at Eayana Inc. / You1st Solution (2017-09 – 2019-12)

Created and executed social media strategies for Elite Training Institute Australia (RTO#40965), focusing on brand awareness and lead generation. Generated and nurtured qualified leads through Facebook lead forms, Messenger, landing pages, and targeted engagement in Facebook groups. Managed email communication between trainers and students and conducted follow-up calls to guide students through the enrolment process.

Coordinated eligibility tests, scheduled assessments, and updated LMS records. Assisted students in gathering required documents for government-funded course applications. Handled inbound and outbound calls for student inquiries and support, responded to Facebook messages, and managed Facebook and Instagram lead generation campaigns while pre-qualifying leads and scheduling appointments.

Appointment Setting (Solar Campaign) at Hello Sourcing Davao HSCO (2017-04 – 2017-08)

Reached out to homeowners to explain California Energy Program incentives and benefits. Pre-qualified customers based on program eligibility requirements, ensuring accurate screening of leads. Answered inquiries, addressed basic objections during calls, and provided clear information to support decision-making. Scheduled and booked appointments for energy consultants based on customer availability.

Lead Generation Specialist at Bluetell Outsource Services, Inc. (2016-09 – 2016-11)

Identified qualified leads using CRM tools (NetSuite and Citrix) and supported campaign requirements through accurate data verification. Maintained organized and secure databases while ensuring data integrity and compliance. Assisted telemarketing campaigns targeting AU & NZ markets and contributed to lead generation efforts through effective database management.

Bachelor of Science in Commerce in Marketing – University of Mindanao