Roselle Ann Nicer

Training and Development professional with expertise in sales methodologies and GoHighLevel specialization. Experienced in facilitating new hire orientation, designing comprehensive training materials, and delivering coaching sessions. Proven track record in sales enablement and performance coaching with strong data literacy capabilities.

Training Coordinator at Stratton Amenities (2024-06 – Present)

Create and update training courses, facilitate leadership development, and conduct quality assurance activities.

• Create and update training courses in Canva, Articulate 360, Adobe Acrobat and TalentLMS to ensure content accuracy and engagement.
• Perform and generate reports for weekly, monthly and quarterly completion report.
• Facilitate leadership development, new hire orientation and coaching session.
• Creating poster and announce birthday and work anniversary.
• Conducting mystery caller to ensure frontliner embody the Telephone Etiquette SOP.

Trainer 1, Sales at iQor | T-Mobile (2022-05 – 2024-06)

Facilitated new hire orientation, designed training materials, and conducted coaching sessions for sales team.

• Facilitated New Hire Orientation, system access and comprehensive onboarding through Skills Fundamental and Product Specific Training.
• Designed and delivered training materials to enhance performance, including refresher courses, bootcamps and leadership sessions.
• Conducted 1:1 coaching session to assess behaviors, provide feedback, and implement actionable improvement plans.
• Endorsed newly trained hires to their respective production coaches, ensuring smooth transition and readiness for floor deployment.
• Continuous support to production to help target the monthly metrics and engagement.

Care/ Sales Representative at T-Mobile (2019-09 – 2022-04)

Assisted customers via phone and chat with order processing and sales support.

• Assisting customers via phone and chat to process their orders. Performed deep selling techniques such as asking discovery questions, promoting features and benefits, overcome customer hesitations and complete customer onboarding.
• Explain customer inquiry and billing. Offering and turn over to sales.
• Conduct basic trouble shooting and document customers account.

Bachelor of Arts in Language and Literature – Central Luzon State University (2015-04 – 2019-06)