April Manzon
Customer Service Representative – Chat Support
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About
Reliable and detail-oriented professional with experience in customer service, chat support, accounting assistance, administrative work, sales, collections, and inventory monitoring. Experienced in handling customer concerns, processing transactions, maintaining records, and supporting day-to-day business operations. Adaptable, organized, and committed to providing accurate and timely service.
Experience
Customer Service Representative – Chat Support at Alorica Philippines Inc. (2025-10 – 2026-04)
- Assisted Amazon customers via live chat with orders, returns, and account concerns.
- Resolved customer issues promptly while maintaining service quality.
- Provided accurate product and order information.
- Managed multiple chats in a fast-paced environment.
- Ensured customer satisfaction and compliance with company standards.
Accounting Assistant at Aurora (QA) Phils., Inc. (2024-04 – 2025-04)
- Handled accounts receivable and payment-related transactions.
- Assisted with collections, invoices, audits, and journal entries.
- Managed filing and registration renewal documentation.
Owner / Store Operator at Manzon's Minimart (2022 – 2023)
- Managed daily sales operations and monitored product inventory.
- Collected customer payments and maintained transaction records.
Secretary – Sales Department at Eduardo Tamayo's Trading (2017 – 2022)
- Provided administrative support to the Sales Department.
- Monitored warehouse stocks and checked items before delivery.
Secretary – Sales Department at West Fusion Enterprise (2015 – 2016)
- Provided administrative support to the Sales Department.
- Monitored warehouse stocks and checked items before delivery.
Education
Bachelor of Science in Hotel and Restaurant Management – STI College Muñoz-EDSA (2011 – 2015)
Secondary Education – Bagong Barrio National High School (2006 – 2009)
