Joy Mesina

To secure a challenging role in a professional environment, utilizing my educational background, strong work ethic, and willingness to take on new responsibilities to contribute to the success of the company.

Housekeeping at Fairmont Hotel (2017-01 – 2017-06)

• Performing routine cleaning tasks like dusting, vacuuming, sweeping, and mopping floors to keep spaces clean and pleasant.
• Cleaning and sanitizing bathrooms, kitchens, and other areas, including toilets, sinks, counter tops, and appliances.
• Making beds, changing linens, and ensuring bedrooms are tidy and presentable.

Real Estate Agent at Proveneo Land Inc. (2019-01 – 2021-05)

• Guides clients through buying, selling, or renting properties by conducting market research, marketing listings, showing properties, negotiating contracts, and managing transactions to ensure legal compliance and successful closings.
• Key responsibilities include generating leads, advising clients on pricing and market conditions, marketing properties through listings and open houses, preparing and reviewing contracts, and building a strong professional network.

Chat Support/Customer Service Representative at IGT SOLUTION (2022-09 – 2023-10)

• Handled inbound customer inquiries via chat for airline accounts, assisting with flight bookings, cancellations, rebooking, and general travel information.
• Provided real-time support on flight schedules, baggage policies, seat selection, and check-in procedures.
• Maintained accurate and detailed records of customer interactions in CRM systems.
• Ensured a high level of customer satisfaction by delivering professional, empathetic, and timely responses.

Chat Support/Customer Service Representative at WEIHU ONLINE CORPORATION (2025-10 – 2026-04)

• Handled customer inquiries via live chat, providing prompt and accurate information regarding orders, refunds, and product issues.
• Resolved disputes by reviewing evidence, coordinating with sellers, and ensuring fair outcomes aligned with platform policies.
• Maintained a high level of professionalism and empathy when addressing complaints and sensitive situations.
• Collaborated with internal teams to improve service quality and customer satisfaction.

– Immaculate Mary Montessori School Las Piñas City (1992 – 1999)

– Immaculate Mary Montessori School (1999 – 2000)

Hotel and Restaurant Services – Bernardo College Las piñas City (2015 – 2016)