Account Receivable Analyst - Comcast Business - Ortigas Center, Pasig City
(2025-04)
- Reconcile customer accounts and investigate payment discrepancies, shortages, credits, and overpayments
- Apply and monitor customer payments, including ACH and check payments
- Resolve billing disputes by coordinating with customers and internal teams
- Support collections and account maintenance while ensuring SLA compliance
Junior Billing Officer - FilePino, Inc. - Taguig City
(2024-04 - 2025-04)
- Support the Accounting Team in all areas of accounting tasks
- Oversee accounts receivable (Statement of Accounts) and Accounts Payable (Disbursement Vouchers)
- Receive and organize incoming payments while ensuring their authenticity
- Monitor account statuses and balances to detect outstanding debts and discrepancies
- Update accounting records with new payments, balances, customer details, and more
- Respond to customer inquiries and address complaints related to bills and statements of account
- Carry out additional related duties as assigned by immediate supervisor from time to time
Billing Analyst - Accenture Inc. Philippines - Mandaluyong City
(2014-10 - 2024-04)
- Processed billing transactions and account maintenance primarily using SAP GUI as the core system tool
- Ensured customers received accurate readings to prevent disputes over upcoming bills
- Confirmed customer installation dates and move-in dates for accuracy
- Assigned daily tasks to the team and tracked hourly progress for each biller
- Addressed customer disputes promptly through created cases or tickets
- Provided discounts to customers upon request via letters or emails attached to their cases
- Validated the accuracy of amounts transferred from old to new customer accounts, ensuring correct balances
- Conducted training sessions for trainees on processes as a subject matter expert
