Rossneil Sy

A flexible and detail-focused professional with over nine years of experience and a solid foundation in data processing and customer support. Demonstrated history of delivering outstanding customer service, showcasing strong communication and problem-solving abilities. Dedicated to upholding high standards of data quality and customer service excellence in dynamic, fast-paced settings.

Account Receivable Analyst - Comcast Business - Ortigas Center, Pasig City

(2025-04)

• Reconcile customer accounts and investigate payment discrepancies, shortages, credits, and overpayments
• Apply and monitor customer payments, including ACH and check payments
• Resolve billing disputes by coordinating with customers and internal teams
• Support collections and account maintenance while ensuring SLA compliance

Junior Billing Officer - FilePino, Inc. - Taguig City

(2024-04 - 2025-04)

• Support the Accounting Team in all areas of accounting tasks
• Oversee accounts receivable (Statement of Accounts) and Accounts Payable (Disbursement Vouchers)
• Receive and organize incoming payments while ensuring their authenticity
• Monitor account statuses and balances to detect outstanding debts and discrepancies
• Update accounting records with new payments, balances, customer details, and more
• Respond to customer inquiries and address complaints related to bills and statements of account
• Carry out additional related duties as assigned by immediate supervisor from time to time

Billing Analyst - Accenture Inc. Philippines - Mandaluyong City

(2014-10 - 2024-04)

• Processed billing transactions and account maintenance primarily using SAP GUI as the core system tool
• Ensured customers received accurate readings to prevent disputes over upcoming bills
• Confirmed customer installation dates and move-in dates for accuracy
• Assigned daily tasks to the team and tracked hourly progress for each biller
• Addressed customer disputes promptly through created cases or tickets
• Provided discounts to customers upon request via letters or emails attached to their cases
• Validated the accuracy of amounts transferred from old to new customer accounts, ensuring correct balances
• Conducted training sessions for trainees on processes as a subject matter expert

Bachelor of Science - Public Administration - Universidad de Manila (2010 - 2014)