Roy Dael

Customer Support professional with nearly four years of BPO experience supporting Dell Financial Services. Skilled in resolving customer inquiries, managing cases through Salesforce CRM, and delivering excellent customer service in fast-paced environments. Experienced working remotely with Australian clients, with strong communication, problem-solving, and time management skills. Eager to contribute to a customer-focused team while continuously learning and growing.

Freelance Video Editor - Self-Employed

(2026-01 - 2026-06)

• Produced engaging short-form content for multiple Australian businesses and content creators.
• Specialized in talking-head videos, social media advertisements, and branded short-form content.
• Delivered projects within 24–48 hours, depending on project complexity, while maintaining high-quality standards.
• Managed client revisions efficiently, ensuring final videos met brand guidelines and expectations.
• Built long-term relationships with clients through reliable communication, attention to detail, and consistent delivery.

Customer Support Representative - Dell Financial Services

(2022-03 - 2025-12)

• Handled high-volume inbound customer inquiries regarding Dell Financial Services accounts.
• Resolved billing, payment and account-related concerns while delivering excellent customer service.
• Accurately documented customer interactions and case resolutions using Salesforce CRM.
• Maintained professionalism, confidentiality, and compliance while meeting performance and quality targets.
• Collaborated with internal teams to resolve complex customer issues efficiently.

Information Technology - Saint Matthew of Blumentrit Institute of Technology (2016 - 2018)