Danielle Aquino

Detail-oriented BSIT graduate with hands-on experience in customer support, issue resolution, and data management. Skilled in assisting customers, handling requests, investigating issues, maintaining accurate records, and communicating clearly with clients and stakeholders. Able to quickly learn new systems and processes. Adaptable, dependable, and customer-focused, with a strong commitment to providing timely, accurate, and professional support while ensuring a positive customer experience.

Business Systems & Documentation Specialist - Events by ANJ

(2025-11 - 2026-09)

Part-Time

• Maintain digital records, databases, Google Sheets trackers, and business systems to ensure accurate and organized information.
• Develop and maintain documentation, SOPs, templates, and internal workflows to support consistent business operations.
• Identify process and system-related issues and assist in improving workflows to reduce manual work and improve efficiency.
• Organize and maintain digital files and business documentation, ensuring information is accessible and up to date.
• Coordinate documentation updates and provide ongoing operational support to ensure business information remains accurate and reliable.

Web Development Intern - UP Information Technology Development Center

(2026-02 - 2026-05)

• Supported the development and maintenance of web-based systems using PHP, PostgreSQL, HTML, CSS, and JavaScript within an Agile team.
• Conducted functional and usability testing, identified system issues, and validated outputs against requirements.
• Assisted in troubleshooting technical issues and investigating unexpected system behavior.
• Gather stakeholder requirements and translate them into functional specifications, documentation, and user guides.
• Collaborated with technical and non-technical stakeholders to clarify requirements and communicate system-related concerns.

Customer Service Advocate 1 - Concentrix

(2024-05 - 2024-11)

• Investigated customer issues, identified potential root causes, and applied structured troubleshooting to resolve concerns.
• Assisted customers by understanding their concerns, providing appropriate solutions, and communicating resolution steps clearly.
• Maintained accurate customer records, case documentation, and account information throughout each interaction.
• Collaborated with internal teams when issues required additional assistance or resolution.
• Managed high-volume customer interactions while maintaining accuracy, professionalism, and attention to detail.

Bachelor of Science in Information Technology - Software Engineering - Trinity University of Asia (2026)