Ryan Jhon

IT Professional with 9+ years of experience in technical support, network administration, IT infrastructure, systems maintenance, and multi-site IT operations. CompTIA A+ and CompTIA Network+ certified, with hands-on experience in enterprise networking, firewall administration, Windows Server, Active Directory, VPN, LAN/WAN, network security, and hardware/software troubleshooting. Currently supporting 75 branch locations across Mindanao for Asialink Finance Corporation, with strong experience in business continuity, vendor/ISP coordination, incident resolution, and branch IT infrastructure.

Seeking opportunities where I can contribute strong infrastructure, networking, and technical support capabilities in an international IT environment.

Technical Support Engineer at Asialink Finance Corporation (2023-04 – Present)

• Provide technical support and IT infrastructure services for 75 branch locations across Mindanao.
• Configure, maintain, and troubleshoot WatchGuard and pfSense firewall environments.
• Troubleshoot network, hardware, software, connectivity, and system-related incidents.
• Maintain branch LAN/WAN infrastructure, VPN connectivity, DHCP, DNS, and related network services.
• Coordinate with ISPs and third-party vendors for outages, service requests, equipment replacement, and connectivity upgrades.
• Monitor IT systems and support business continuity and critical operational requirements.
• Perform hardware/software installation, configuration, preventive maintenance, and technical troubleshooting.
• Maintain incident records, technical documentation, service reports, and troubleshooting procedures.
• Support IT asset deployment, replacement, inventory, and disposal activities.

IT Specialist at The Ritz Hotel Garden Oases (2022-11 – 2023-04)

• Administered hotel IT infrastructure, servers, workstations, and network systems.
• Supported PMS, POS, IPTV, telephony, and guest internet services.
• Managed Active Directory, user accounts, computers, and email systems.
• Troubleshot network, hardware, software, and connectivity issues and supported day-to-day IT operations.

IT Specialist at Prime Aid Philippines Training Institute Inc. (2018-08 – 2022-10)

• Installed, configured, maintained, and repaired computer systems and IT equipment.
• Provided technical support to employees, instructors, management, and end users.
• Troubleshot hardware, software, operating system, and network issues.
• Implemented IT security measures and supported organizational compliance requirements.

Brand Specialist at Wevelink Services Inc. (2015-04 – 2018-04)

• Provided customer service and promotional support and assisted with marketing campaigns and events.
• Coordinated with customers and internal teams to support business activities.

Bachelor of Science in Information Technology – University of Mindanao (2011)

NC II in Computer Systems Servicing – TESDA (2018)