Amazon FBA Virtual Assistant at Multiple US-Based Clients (2019-02 – 2026-06)
Independent Contractor handling Amazon FBA operations for multiple US-based clients across different time zones.
- Maintain accurate inventory and product records for multiple client accounts, applying a 21-point quality control checklist to ensure data accuracy and consistency.
- Track stock levels and pricing across multiple suppliers and competitors, preparing comparison data and reports that inform purchasing decisions.
- Coordinate with suppliers and trade fair associations to source products, verify pricing, and confirm availability.
- Manage client email correspondence and daily task priorities independently across several accounts and time zones.
- Prepare and upload complete product documentation, listings, and images to Amazon Seller Central using Keepa, Jungle Scout, and Inventory Lab.
- Clients: Buckeye Trading (Jul 2022 – Jun 2026), Anks Insights (Aug 2019 – Jan 2023), Transcore Services (Aug 2019 – Mar 2020), DMD USA Co. (Jun 2019 – Aug 2019), Great Southern Land (Feb 2019 – May 2019).
iTunes Store Email Advisor at Concentrix Inc. (2015-06 – 2017-02)
- Handled high-volume customer email inquiries for the iTunes Store covering downloads, refunds, billing, and technical troubleshooting.
- Processed gift card transactions and store credit issuances through internal ticketing systems with full documentation.
- Delivered Tier 2 chat support for escalated technical issues and purchase modifications.
- Sustained high customer satisfaction ratings through professional, efficient written communication.
Marketing & Executive Assistant at Apuad General Merchandise (2009-11 – 2014-01)
- Supported the executive team with scheduling, correspondence, document preparation, and daily administrative operations.
- Coordinated trade fair participation, including promotional materials, logistics, and booth requirements.
- Monitored competitor pricing and maintained the company product catalog.
- Managed vendor relationships and supported marketing campaigns and new product development initiatives.
Export Customer Service Specialist at OOCL Philippines, Inc. (2007-12 – 2009-08)
- Managed intra-Asia export bookings and prepared quotations for a range of shipment types.
- Coordinated vessel space allocation and tracked shipment inquiries using the internal IRIS2 system.
- Communicated with international clients on documentation, compliance, and logistics concerns.
- Provided backup support to the sales team and resolved escalated customer issues.
Secretary to the Vice President – Purchasing at Araneta Center, Inc. (2004-10 – 2007-01)
- Provided executive-level administrative support to the VP for Purchasing, including calendar management, call screening, and document preparation.
- Administered the Revolving Fund and Petty Cash and prepared Liquidation Reports with full accountability.
- Conducted supplier research and maintained vendor records to support procurement decisions.
- Coordinated meetings and prepared PowerPoint presentations and minutes for executive review.
QA / Documentation Control Staff at Wu Kong (S) Pte. Ltd. (1999-04 – 2003-02)
ISO 2001 Certified facility
- Prepared internal reports for the Division Manager and Department Heads in line with ISO 2001 requirements.
- Managed document control systems including minutes preparation, filing, and records retention.
- Monitored and controlled incoming and outgoing documents according to established DCC procedures.
