Serge Mayanda
Bilingual Service Desk (French and English)
Talent
Metro Manila, PHMember since April 29, 2026
Excellent communication skills in French and EnglishAbility to work in the fast-paced environment with minimum supervisionGood team player with a good sense of collaboration and humorAnalytical turn of mind with high problem solving skillsAbility to learn new tools, to adapt and integrate in the new work environmentProven experience in an IT Service Desk or similar technical support roleFamiliarity with ticketing systems and ITIL processes
·
Hire this person
Send a job offer directly to this candidate
Excellent communication skills in French and EnglishAbility to work in the fast-paced environment with minimum supervisionGood team player with a good sense of collaboration and humorAnalytical turn of mind with high problem solving skillsAbility to learn new tools, to adapt and integrate in the new work environment
About
Over 6 years of experience in teaching. Over 2 years of experience in customer service. Over 4 years of experience in Service Desk Specialist.
Experience
Bilingual Service Desk (French and English) at Infosys BPM (2021-01 – 2026-01)
- Received inbound french and english calls, chat, emails and tickets.
- Troubleshoot remotely the laptop of users and assigned the ticket to the related level 2 support.
- Reset users' password and provided the access to their account.
- Employed my French strong communication skills to provide assistance to French and English users.
Bilingual Mobility Customer Service Representative (french-english) at Telus International Philippines (2019-01 – 2021-01)
- Answered inquiries from customers over the phone and chat
- Employed strong communication skills to train and educate clients on how to use the selfserve service portal.
- Analysed customer's request and provided assistance accordingly.
- Accurately processed financial transactions using computerized cash registers in a fast-paced environment
Teacher of elementary school at Don Bosco Bakanja centre (2012-01 – 2018-01)
- Ensured that students are welcomed into a positive manner and integrated in the classroom.
- Established positive relationships with students and provided lessons.
- Interacted with parents and reported the progress of the students.
- Evaluated students and reported the result to the direction of the school.
- Earned Quality Service award every year of best teacher and was promoted as a director of the school.
Director of the boarding school and teacher at Don Bosco Salama (2010-01 – 2012-01)
- Utilize strong attention to detail to organize all activities of the boarding school.
- Assisted students to all activities organized by the school.
- Taught geography, religion and philosophy to differents grades.
Education
Secondary diploma in pedagogy – Complexe Scolaire Kitulizo (2003-01)
Bachelor in philosophy – Institut supérieur Saint Jean-Bosco Kansebula (2010-01)
Skills
Bilingual Service Desk (French and English)
