Blanche Ako Bessem
French Bilingual Customer Service Representative
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About
I am highly skilled, customer-centric, and well experienced with great communication, organizational skills, enthusiastic and positive approach to work seeks and establishes a career with a company that is desirous of building a solid team of agents to manage inbound and outbound campaigns. To contribute to the success and long-term growth of the company by utilizing my skills with different methodologies of marketing, internet/online activities, and maximizing opportunities in identified and targeted growth areas in the company.
Experience
French Bilingual customer service representative - TELUS INTERNATIONAL PHILIPHINES - Philippines
(2023-07 - 2025-07)
- Fulfill customer requests via phone
- Assist customers with billing related issues.
- Sales of mobile phones and educating customers on in market rate plans.
Administrative Assistant - Agillant Group Sarl Cameroon - Yaoundé, Cameroon
(2021-08 - 2022-12)
- Assist with day-to-day operations of the HR functions and duties.
- Provide clerical and administrative support to the executive Director
- Compiling and updating employees' records (hard and soft copies)
- Processed documentation and prepared reports relating to personal activities (staffing, recruitment, training, grievances, performance evaluation …)
- Coordinated HR project (meeting, training, survey …) and took minutes.
- Assisted in payroll preparation by providing relevant data (absences, bonus, leaves …)
- Conducted initial orientation to newly hired employees.
Logistic Manager - MDR-SPACE Ltd, CAMEROON - Yaoundé, Cameroon
(2020-01 - 2021-06)
- Prepare mission orders
- Stock inventory at the warehouse
- Prepare financial reports for Logistics
- Deploying equipment to sites
Sales support Agent - SOTICAM CAMEROON - Douala, Cameroon
(2019-04 - 2020-12)
- Find prospects and leads
- Learn details about our products and services
- Understand all the prospects needs, problems or wants
- Explain how to our solutions align with their pain points.
- Identify buyer persona profiles
- Investigate leads and find out about them as much as possible before contacting.
- Consult with sales and marketing team to ensure efficiency
- Identify most important sales KPIs
- Track and monitor your work
- Prepare and present reports when needed
- Attend sales educational events trends and seminars
- Stay up to date with the latest sales trends and the best practices
- Report to the management team.
Education
BACHELORS DEGREE - POLITICAL SCIENCE - UNIVERSITY OF YAOUNDE II SOA (2011 - 2014)
