Sette Roces

Results-driven professional with 6+ years of experience in administration, customer service, operations, and remote support. Skilled in client communication, organization, and problem-solving, with experience across the BPO, construction, and e-commerce industries. Adaptable, detail-oriented, and committed to delivering efficient, high-quality support.

Customer Service Associate at Amazon.com (2022-06 – 2024-09)

• Provided customer support through inbound and outbound international calls
• Assisted customers via voice, chat, and email across retail accounts
• Handled account updates, order issues, and service inquiries
• Met quality, productivity, and customer satisfaction metrics consistently

Executive Assistant at PARRO Construction Services (2020-07 – 2025-03)

• Managed daily administrative and office operations for a construction business
• Handled email and chat support, responding to client inquiries professionally and promptly
• Maintained financial records including bookkeeping, payroll, and expense tracking
• Coordinated purchasing, supplier canvassing, and materials procurement
• Scheduled meetings, prepared documents, and supported client negotiations
• Managed and monitored company social media accounts to maintain brand presence

Content Moderator, Customer Support & Email Support at TaskUs (2025-05 – 2026-06)

• Reviewed and moderated user-generated video content based on community guidelines
• Identified and documented policy violations to ensure platform safety and compliance
• Proofread AI-generated questions and video descriptions for accuracy and clarity
• Contributed to trust and safety initiatives for a global social media platform
• Handled complex and escalated customer concerns via email support
• Ensured account safety and security through fraud detection and prevention
• Processed refunds and resolved billing-related disputes
• Implemented account restrictions, blocking, and banning for fraudulent activities
• Maintained accurate documentation and adhered to strict data privacy standards

Bachelor of Science in Tourism Management – De La Salle University Dasmarinas (2009-06 – 2013-03)

– St. Dominic College of Asia