Sfb Essential Digital

Dedicated IT professional with over 3 years of experience in IT support, infrastructure operations, and Network & Application Performance Monitoring. Experienced in monitoring enterprise networks and business-critical applications using Dynatrace, SolarWinds, Grafana, and PuTTY. Skilled in incident monitoring, troubleshooting, SLA compliance, and cross-functional collaboration.

ITIL® 4 Foundation Certified (December 2025) with a strong interest in Site Reliability Engineering, cloud technologies, and automation.

NETWORK AND APPLICATION PERFORMANCE MONITORING at NETWORLD CAPITAL VENTURES INC. (2025-03 – Present)

• Provide expert desktop support for Microsoft Windows systems, diagnosing and resolving hardware and software issues.
• Monitor enterprise network infrastructure, servers, and business-critical applications using Dynatrace, SolarWinds, and Grafana.
• Investigate alerts, analyze performance metrics, and perform first-level troubleshooting.
• Use PuTTY and remote administration tools to validate server connectivity and assist with diagnostics.
• Escalate incidents to appropriate infrastructure, network, and application teams while ensuring SLA compliance.
• Perform proactive health checks on CPU, memory, disk utilization, network interfaces, and application response times.
• Document incidents, operational updates, and monitoring activities using ticketing systems.
• Collaborate with cross-functional teams during outages and maintenance windows.

IT SPECIALIST STORE SUPPORT SEASONAL at ROBINSONS RETAIL HOLDINGS INC (2024-10 – 2025-03)

• Delivers on-site assistance and support for various store activities such as inventory counting and offsite selling, ensuring that the proper hardware and system configurations are provided.
• Conducts comprehensive assessments of IT assets, identifying outdated or malfunctioning units and providing recommendations for upgrades or replacements.
• Provides the correct store sales file to the sales processing team in cases of failed posting due to corrupted or missing files.
• Conducts regular system and network maintenance activities, proactively recommending solutions to enhance overall system output and performance.

ICT SUPPORT DESK at NETWORLD CAPITAL VENTURES INC. (2023-07 – 2024-05)

• Provide expert desktop support for Microsoft Windows systems, diagnosing and resolving hardware and software issues.
• Provide 1st and 2nd level IT support for hardware, software, network, and basic troubleshooting (VPN, Wi-Fi, LAN).
• Respond to technical queries and problems, logging and tracking issues, and ensuring timely resolution of IT-related concerns using Zendesk ticketing system.
• Classifies faults and provides initial support: resolves faults with help of solutions or workarounds provided by a Knowledge Management System or using remote support and diagnostic tools.

IT SUPPORT ASSISTANT at MODULARITY INC. (2023-01 – 2023-06)

• Deploy laptops for new employees, including setup, software installation, and basic user training
• Maintain and audit inventory of IT assets, including laptops, peripherals, and software licenses, tracking lifecycle and ensuring proper tagging.
• Provided technical assistance to the whole team/company.
• Assisting in company website hosting coordination and maintenance with the Marketing Team.

TVET/TLE TEACHER at SISTERS OF MARY OF BANNUEX (2022-05 – 2022-12)

• Provided theoretical and applied instruction on computer functionality.
• Planning lessons and activities that facilitate students' acquisition of basic and advanced computer programming skills.

Bachelor of Science in Computer Engineering – MARINDUQUE STATE UNIVERSITY (2021-03)

Secondary – SISTERS OF MARY OF BANNUEX INC. (2014-12)