Shaniceshernandez

Finance and operations professional with 10+ years of experience spanning business coordination, revenue management, and client services across hospitality, healthcare, and real estate sectors. Proven ability to manage financial operations, drive revenue through account management and sales, and lead high-performing service teams. Combines strong analytical skills with clear communication to deliver results across both independent and collaborative environments.

Finance & Strategy Lead - LifeSource Healthcare Inc. - Las Piñas, Philippines

(2024-12 - 2026-03)

• Partnered directly with ownership to oversee financial operations, providing data-driven insights that shaped key strategic decisions across multiple business units.
• Managed payables, receivables, and fund allocation with precision, ensuring consistent cash flow and minimizing financial discrepancies across multiple business units.
• Built structured financial reports and performance summaries that gave leadership clear, actionable visibility into spending trends and overall business health.
• Maintained organized financial records and coordinated with external accountants for tax filings and compliance, ensuring audit-readiness and regulatory adherence at all times.

Leasing Executive - Dash Living Singapore - Remote

(2022-03 - 2023-08)

• Drove the full leasing sales cycle from lead generation and qualification through to closing, consistently building a healthy pipeline and converting enquiries into signed agreements.
• Managed the full client journey from initial inquiry through closing, maintaining high-touch communication that converted leads into signed agreements and ensured a seamless leasing experience.
• Coordinated property viewings end-to-end in close collaboration with offshore operations teams, ensuring a seamless and professional experience for every prospective tenant.
• Maintained accurate leasing records and pipeline activity reports, providing management with visibility into lead volume, conversion rates, and revenue forecasts.
• Ranked as MVP Leasing Executive in 2022, placing top of the leasing team in a competitive co-living market and exceeding occupancy targets.

Virtual Assistant - Freelance - Remote

(2020-10 - 2021-06)

• Managed social media accounts across Facebook and Instagram for multiple clients, creating and scheduling engaging content using Canva to grow audience reach and brand visibility.
• Handled multi-channel customer communications (email, live chat, and calls), resolving inquiries promptly and maintaining consistently high client satisfaction scores.
• Managed e-commerce inventory tracking and product listings, ensuring accurate stock levels and smooth order fulfillment across client online stores.
• Conducted outbound cold calling and appointment setting, directly supporting business development pipelines and lead conversion for freelance clients.
• Delivered consistent, high-quality virtual support across diverse client accounts, adapting rapidly to varying workflows, platforms, and toolsets.

E-commerce Executive - Azumi Boutique Hotel - Alabang, Philippines

(2019-04 - 2020-10)

• Spearheaded the architecture for an online booking and appointment management system used by the medical diagnostic imaging sector.
• Monitored and adjusted room rates, promotions, and availability in real time — driving competitive market positioning and protecting revenue performance.
• Produced weekly and monthly performance reports and conducted market and competitor analysis to inform pricing strategy and promotional planning.
• Maintained rate accuracy and consistency across all distribution channels, minimizing booking discrepancies and protecting revenue integrity.

Customer Service Supervisor - Destinations of the World (WebBeds) - Mandaluyong, Philippines

(2015-12 - 2019-04)

• Led and supervised a customer service team across day-to-day operations, setting clear performance expectations, managing escalations, and fostering a culture of accountability and service excellence.
• Designed and delivered onboarding and training programs that upskilled new team members and drove measurable improvements in team performance and quality scores.
• Tracked and reported on team KPIs, identifying performance trends and implementing targeted coaching interventions to sustain high service standards.
• Managed relationships with hotels and global suppliers, coordinating swiftly to resolve booking issues and protect partner satisfaction across the account base.

B.S. - Tourism Management - PATTS College of Aeronautics (2015)