Roderick Roluna

Experienced finance operations professional with over 8 years of combined expertise in customer service, collections, and cash applications. Proven ability to manage overdue accounts, reconcile payments, and support automation and reporting initiatives. Adept at cross-functional collaboration, issue resolution, and process optimization within high-volume environments.

Seeking to contribute analytical, technical, and communication skills to a dynamic finance team, driving operational efficiency and improved cash flow.

Cash Applications Specialist at Cisive Philippines Inc. (2025-10 – 2026-04)

Cash Applications Role

• Applied customer payments across multiple lines of business in accordance with remit details provided by the AR Collections team.
• Researched and resolved unidentified or unapplied payments to ensure accurate posting to the correct customer accounts.
• Prepared and maintained detailed credit card chargeback reports and accurately recorded corresponding journal entries.
• Processed payment reversals and adjustments as requested by the AR Collections team.
• Organized and validated remittance information based on application dates to support accurate cash application.
• Created and posted customer payment deposits within the accounting system.
• Reconciled bank transactions against deposits and related journal entries to ensure completeness and accuracy.
• Collaborated closely with the AR Collections team to resolve payment discrepancies and address payment-related inquiries.
• Processed write-offs for small balance accounts in accordance with company policies.
• Performed end-of-month closing activities, including reconciliations and review of AR transactions.

Cash Applications Analyst / Order to Cash Operations Analyst at Accenture Philippines (2017-01 – 2025-10)

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Customer Service Representative / Technical Support Representative at Sitel Philippines (2015-08 – 2016-10)

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Bachelor of Science in Information Technology – Technological Institute of the Philippines (2010 – 2015)