Emery De Leon

Finance Operations professional with 15+ years of experience in multinational shared services and corporate environments, supporting North American and European operations. Experienced in leading finance teams, overseeing AP and AR operations, cash application, collections, reconciliations, reporting, and month-end close support. Proven background in operational performance management, KPI/SLA monitoring, internal controls, process transitions, knowledge transfer, and continuous improvement.

Hands-on SAP expertise combined with a strong understanding of financial operations, stakeholder management, and offshore service delivery.

Finance and Operations Coordinator at PROBUILDERS WORKSHOP CORP. (2024-01 – 2026-09)

• Supported day-to-day finance and accounting operations, maintaining accurate financial records and supporting documentation.
• Used Xero to review and approve drafted customer invoices and generate financial, management, and accounts receivable aging reports.
• Reconciled customer payments against transactions recorded in Xero and investigated payment discrepancies to maintain accurate account balances.
• Prepared financial reports to support collections monitoring, payment tracking, and management visibility.
• Coordinated finance-related activities and followed up on transaction inconsistencies to ensure timely resolution and reliable financial information.

Finance Operations Manager – Back Office Europe at MERCEDES-BENZ GROUP SERVICES (2019-05 – 2023-12)

• Led multinational finance operations supporting European stakeholders, overseeing operational delivery, financial accuracy, internal controls, and service-level performance.
• Managed finance operations teams of up to 40 employees and 2 team leads, supporting cross-functional activities across AP, GL, AR, and related finance functions.
• Monitored daily operational activities, outstanding transactions, reconciliation issues, and reporting deliverables to ensure timely completion and adherence to service expectations.
• Oversaw payment application and account reconciliation activities using SAP, investigating unmatched transactions, payment discrepancies, and outstanding items.
• Reviewed operational reports, transitory account balances, and reconciliation status to maintain financial accuracy and support timely issue resolution.
• Supported month-end closing through account reviews, reconciliation follow-ups, transaction clearing, and financial reporting activities.
• Monitored overdue customer balances and dunning activities to support collection processes and improve account visibility.
• Collaborated with regional finance stakeholders and cross-functional teams to resolve operational issues, address escalations, and maintain consistent service delivery.
• Supported knowledge transfer, training, and operational stabilization during the transition of activities from Cebu to Clark.
• Promoted standardized procedures, process documentation, and continuous improvement initiatives to strengthen operational consistency and accountability.

Finance Operations Assistant Manager – Back Office Europe at MERCEDES-BENZ GROUP SERVICES (2018-04 – 2019-04)

• Supported the Finance Operations Manager in overseeing daily finance activities, operational performance, and service delivery.
• Coordinated workflow priorities and monitored outstanding issues, reconciliations, and reporting requirements to meet established deadlines.
• Reviewed operational deliverables and followed up on discrepancies to maintain accuracy and compliance with established procedures.
• Worked with stakeholders to resolve escalations and improve process consistency across finance operations.
• Supported team development through coaching, knowledge sharing, and performance guidance.
• Participated in process documentation, knowledge transfer, and transition activities to strengthen operational readiness and business continuity.

Senior Analyst (AR) – Back Office Europe at MERCEDES-BENZ GROUP SERVICES (2017-04 – 2018-03)

• Processed customer payments and performed cash application activities using SAP, ensuring accurate posting and clearing against customer invoices.
• Investigated unmatched payments, posting errors, and reconciliation discrepancies to maintain accurate customer account balances.
• Reconciled transitory accounts involving checks and credit card transactions and transferred temporary postings to appropriate accounts.
• Prepared operational reports and supporting schedules for management review and month-end activities.
• Managed customer account references and supported dunning activities.
• Coordinated with stakeholders to resolve outstanding transactions and meet processing and reporting deadlines.

Accountant – Order To Cash / North America Operations at HENKEL ASIA PACIFIC SERVICES (2013-08 – 2016-11)

• Supported North American finance operations, focusing on accounts receivable, cash application, collections, payment reconciliation, and customer account management.
• Reviewed AR aging reports and outstanding balances to identify overdue accounts, high-risk exposures, and transactions requiring investigation.
• Processed and reconciled customer payments, ensuring accurate application to appropriate customer accounts and invoices.
• Investigated short payments, deductions, chargebacks, and billing disputes, coordinating with internal stakeholders and sales representatives to resolve discrepancies.
• Managed collection follow-ups and supported timely resolution of outstanding receivables and customer account issues.
• Prepared weekly and monthly AR reports and monitored operational KPIs to support account visibility and service-level performance.
• Supported month-end, quarter-end, and year-end reporting through account reviews, discrepancy investigation, and reconciliation activities.
• Contributed to continuous improvement initiatives aimed at reducing recurring errors, strengthening controls, and improving Order-to-Cash efficiency.

Recruitment Specialist – American Airlines Account at IBM GLOBAL PROCESS SERVICES INC. (2012-08 – 2013-07)

• Coordinated recruitment activities with hiring managers and internal stakeholders to meet staffing requirements.
• Monitored recruitment progress and maintained accurate documentation and process records.
• Managed multiple recruitment activities while meeting established timelines and compliance requirements.

Subject Matter Expert / Order-to-Cash Analyst at IBM GLOBAL PROCESS SERVICES INC. (2009-12 – 2012-07)

• Progressed from Analyst responsibilities to Subject Matter Expert within a shared services environment supporting North American business operations.
• Supported US client operations through transaction processing, account reviews, reconciliations, and operational reporting.
• Investigated transaction discrepancies, shipping deductions, and delivery exceptions, coordinating with stakeholders to ensure timely resolution.
• Issued credits and debits and maintained accurate SAP postings and SOX compliance.
• Provided process guidance, coaching, and knowledge sharing to team members to promote consistent execution and adherence to procedures.
• Participated in knowledge transfer activities from US operations to Manila, supporting process documentation, training, and operational readiness.
• Contributed to the establishment and stabilization of a pioneering North American support team.

Collections Associate at NCO Financial Systems (2008-01 – 2009-04)

Collections Associate at iQor (2007-01 – 2007-12)

Area Promotions Coordinator at Nissin Monde Corp. (2006-10 – 2007-12)

BS Accountancy