Heddie Tan

Highly organized and detail-oriented professional with extensive experience in financial management, administrative coordination, and quality assurance. Proven ability to manage complex projects, ensure compliance with established standards, and enhance operational workflows to support organizational growth.

Trust and Safety Officer - ByteDance (TikTok) - Pearl Plaza, Pasig

(2023-05 - 2025-10)

• Reviewed and moderated user-generated content to ensure compliance with TikTok's Community Guidelines and company policies.
• Investigated reports of policy violations, including harmful, fraudulent, and inappropriate content, and escalated complex or high-risk cases to specialized teams.
• Made accurate, timely moderation decisions while consistently meeting KPIs for accuracy, productivity, and quality.
• Identified emerging content trends and platform risks to help improve user safety.
• Completed an AI Data Search and Operations Upskilling Program (Tako AI), building expertise in AI-assisted moderation and responsible AI practices.

Administrative Assistant - U&B Fft - Hungary (Remote)

(2025-10 - 2026-09)

• Managed timekeeping and attendance records for cleaners assigned to rental units.
• Monitored and updated daily booking payments and maintained accurate guest information in the CRM system.
• Coordinated administrative information between cleaners, bookings, and rental unit operations.
• Maintained spreadsheets, reports, and digital records to support smooth daily operations.

Head of Finance (Volunteer) - Light Church - Meycauayan, Bulacan

(2016)

• Develop and manage the church's financial plan to support ministries and operational needs.
• Maintain accurate records of tithes, offerings, donations, and expenses.
• Prepare and present financial statements for transparency and leadership decision-making.
• Oversee staff compensation and ensure timely, accurate payments.

Quality Analyst (Virtual Assistant) - Cidare

(2021-09 - 2023-11)

• Reviewed residential and commercial properties in Quincy and Needham to verify conditions and changes, including renovations, additions, and remodeling.
• Conducted property research and collected data from government records and public databases.
• Accurately entered and updated property information in the government CRM system for tax filing and assessment.
• Performed quality checks to ensure accuracy, completeness, and consistency of data before submission.

Accounts Receivable, Billing & Payroll Officer - Amos Cargo - Meycauayan, Bulacan

(2016-01 - 2021-08)

• Tracked income from freight services and customer payments to ensure profitability.
• Prepared income statements, balance sheets, and cash flow statements.
• Managed insurance policies for trucks and cargo to protect assets and operations.
• Facilitated regular audits and internal controls to ensure financial accountability.

Technical Support - Alorica - Pasig

(2009-10 - 2010-06)

• Provided technical support via phone, email, and chat for internet connectivity and service issues.
• Diagnosed and resolved internet, modem, router, and network-related problems; guided customers through troubleshooting.
• Documented customer concerns, troubleshooting steps, and resolutions in the ticketing system.

Quality Control Inspector - Unitech - Taiwan

(2007-07 - 2009-06)

• Performed quality inspections of electrical board and control panels against engineering drawings and specifications.
• Conducted visual, dimensional, and functional inspections throughout manufacturing and assembly.
• Performed continuity, insulation resistance, and functional tests using appropriate equipment.

Resident IT / Cashier Head - Valuepoint

(2003-10 - 2007-05)

• Managed daily cashier operations, ensuring accurate cash handling, balancing, and reconciliation; supervised and trained cashier staff.
• Provided on-site IT support for computers, POS systems, printers, and networks; installed and maintained hardware and software.
• Coordinated with external IT vendors and assisted management with reports and process improvements.

B.S. in Theology - Farcorners International Theological School — Baguio City

B.S. in Business Administration - Major in Finance - Arellano University — Legarda, Metro Manila