Shiendy Baltazar

Create and develop management skills and apply my knowledge inculcated through my education and capabilities. Be an important part of a growing company by contributing my skills in interaction with various types of people on a professional level.

Content Moderator - Concentrix - 25th Flr. Bonifacio One Technology Tower, BGC, Taguig City

(2025-02 - 2026-04)

• Excellent written communication skills in English
• Strong attention to detail and ability to follow guidelines
• Review and moderate user-generated content (posts, comments, messages, images/videos)
• Respond promptly and politely to customer inquiries via email, or ticket system
• Update and maintain accurate customer records and profiles
• Resolve customer concerns and technical issues through written correspondence
• Enforce community rules and platform policies consistently and fairly
• Collaborate with the team to report trends, violations, or recurring problems
• Meet daily/weekly productivity and quality standards
• Provide clear, helpful information and guidance to customers
• Escalate complex or sensitive cases to the right department properly
• Ensure all interactions and data stay confidential and secure

Call Center Agent - Teleperformance Aegis - 15th Flr. SM Aura Office Tower, Taguig City

(2021-09 - 2022-08)

• Excellent communication skills
• Strong time management abilities.
• Ability to recommend and sell products.
• Adjusting customers profile.
• Maintains security and telecommunications system.
• Answering or referring inquiries.
• Provide excellent customer service.
• Help customer for their encountering problems.
• Troubleshooting
• Handles incoming or outgoing customer calls for an organization.

Aesthetician, Receptionist/Cashier - SKIN 101 Inc. - 187 M. Concepcion Ave. San Joaquin, Pasig City

(2019-01 - 2021-08)

• Extensive knowledge of skincare techniques
• Excellent communication and interpersonal skills, a talent for making people feel comfortable and better about themselves.
• Strong time management abilities
• Ability to recommend and sell products
• Accepting payments and cash management, also serves visitors by greeting, welcoming, and directing them appropriately
• Maintains security and telecommunications system Informs visitors by answering or referring inquiries.

High School Diploma - Benigno “Ninoy” Aquino High School, Comembo, Makati City (2011 - 2015)

Elementary School Diploma - Pembo Elementary School, Pembo, Makati City (2005 - 2011)