Simon Austria

Versatile professional with an extensive sales and customer engagement background, transitioning into a Virtual Assistant role. Specializing in administrative support and lead generation to drive business growth. Bringing a proven track record of managing workflows and building strong client relationships to provide proactive operational support for a dynamic team.

Student Intern at The VA Bar Academy (2026-05 – Present)

• Lead Generation: Research and qualify high-potential leads to consistently build and fuel the sales pipeline.
• Pipeline Management: Track prospect communication and update CRM databases to ensure accurate sales data and timely follow-ups.
• Administrative Support: Coordinate schedules, manage email inquiries, and streamline daily workflows to maximize team productivity.
• Client Engagement: Build strong professional relationships by delivering high-quality customer service and clear communication.
• Process Efficiency: Maintain organized digital files, documentation, and reports to support data-driven decision-making.

Sales Executive at MINI (British Iconic Cars, Inc.) (2026-03 – 2026-08)

• Represent the iconic MINI brand under the Autohub Group of Companies, delivering a premium automotive experience to clients.
• Assist customers in selecting vehicles that match their lifestyle, preferences, and driving needs through personalized consultation.
• Guide clients through the full ownership journey, including vehicle presentation, test drives, coordination, and after-sales support.
• Build long-term relationships with customers by providing professional service and maintaining strong product knowledge.
• Promote the brand's heritage, performance, and distinctive design to create a unique and memorable buying experience.

Sales Ambassador at VinFast (2025-11 – 2026-03)

• Promoted Electric Vehicle Lineup – Presented VinFast's EV models to prospective customers, emphasizing innovative features, performance, and sustainability.
• Customer Consultation & Needs Assessment – Engaged with clients to understand driving requirements and recommended suitable EV models and financing options.
• Test Drive Coordination – Organized and facilitated test drives, ensuring customers experienced the vehicles' technology and efficiency firsthand.
• Sales Negotiation & Closing – Guided customers through the purchasing process, consistently achieving sales targets and building long-term trust.
• After-Sales Support – Provided follow-up assistance on vehicle delivery, warranty, and service scheduling to strengthen customer loyalty.
• Brand Representation – Acted as a frontline ambassador for VinFast, promoting the brand's vision of innovation and sustainability.
• Market Feedback Collection – Gathered customer insights and feedback to support product development and improve sales strategies.
• Social Media Promotion & Advertising – Boosted brand visibility by creating and sharing engaging content, coordinating online ads, and driving customer interest through digital campaigns.

Pit Staff at Autobacs Japan (2025-03 – 2025-05)

• Basic Vehicle Servicing – Performed oil and oil filter changes following manufacturer standards and proper torque specifications.
• Tire Services – Conducted tire removal and installation, wheel balancing, and assisted customers with tire-related concerns.
• Accessory Installation – Installed automotive accessories such as lights, horns, dash accessories, and other bolt-on components.
• Work Bay Support – Assisted senior technicians in vehicle preparation and ensured proper workflow in the service area.
• Tool & Equipment Handling – Operated tire machines and balancing equipment safely and maintained tools in good condition.
• Customer Assistance – Explained basic service procedures and ensured customer satisfaction after service completion.
• Workplace Safety Compliance – Followed shop safety standards and maintained cleanliness of the work area.

Food Server at Salt (2021-08 – 2023-08)

• Greeting & Seating Guests – Welcoming customers and guiding them to their tables.
• Taking Orders – Accurately recording food and beverage selections and communicating them to the kitchen staff.
• Menu Knowledge – Providing recommendations and answering questions about ingredients, preparation, and dietary restrictions.
• Serving Food & Drinks – Delivering meals promptly and ensuring proper presentation.
• Customer Service – Checking in with guests, refilling drinks, and addressing any concerns.
• Handling Payments – Processing bills, handling cash or card transactions, and providing receipts.
• Cleaning & Maintenance – Keeping tables, service stations, and dining areas tidy.
• Team Collaboration – Coordinating with kitchen and bar staff to ensure efficient service.

Food Server at Nomi Matcha Cafe (2018-02 – 2019-01)

• Greeting & Seating Guests – Welcoming customers and guiding them to their tables.
• Taking Orders – Accurately recording food and beverage selections and communicating them to the kitchen staff.
• Menu Knowledge – Providing recommendations and answering questions about ingredients, preparation, and dietary restrictions.
• Serving Food & Drinks – Delivering meals promptly and ensuring proper presentation.
• Customer Service – Checking in with guests, refilling drinks, and addressing any concerns.
• Handling Payments – Processing bills, handling cash or card transactions, and providing receipts.
• Cleaning & Maintenance – Keeping tables, service stations, and dining areas tidy.
• Team Collaboration – Coordinating with kitchen and bar staff to ensure efficient service.

Quick Auto Service Program – University of Perpetual Help System DALTA (2024)