Stephen Roman Si

Answer inbound call regarding client concern on claims. managing member data, coordinating with internal teams and external healthcare providers. handling member inquiries, ensuring accurate records

Membership coordinator - Total Scholastic Solution

(2025-02 - 2025-05)

• Answer inbound call regarding client concern on claims.
• managing member data, coordinating with internal teams and external healthcare providers.
• handling member inquiries, ensuring accurate records

Mandarin customer success - Reed Elsevier

(2024-04 - 2024-12)

• Provide outbound call to exhibitor and remind them to input their company and data in the website.

Mandarin HR - Eteam

(2023-06 - 2023-12)

• Process new contract for new hire and terminated employee.
• Handle transfer of employee to another department, send mail for long term awards for employee
• Handle promotion and demotion of employee and update personal information of employee.

Mandarin Background investigator - Teleperformance

(2021-01 - 2023-12)

• Calling school and previous company to verify their education and previous background of their work.
• Creating database for company that the new applicant is fully verified by school and previous company.

Mandarin HR - Dupont

(2019-01 - 2020-12)

• Process new contract for new hire and terminated employee.
• Handle transfer of employee to another department, send email for long term awards for employee
• Handle promotion and demotion of employee and update personal information of employee.
• Change cost and expense center of an employee
• Approving medical check up of employee in TALEO.

Mandarin HRO support For Cigna and Firmenich - Xerox

(2014-01 - 2019-12)

• Process new contract for new hire and terminated employee.
• Handle transfer of employee to another department, send email for long term awards for employee
• Handle promotion and demotion of employee and update personal information of employee.
• Change cost and expense center of an employee

Mandarin credit analyst - Arvato Digital Services

(2014-01 - 2014-12)

MANDARIN PURCHASING ANALYST (procurement) - IPI and INFOSYS

(2012-01 - 2014-12)

• Requesting quotation from china
• Input transaction receive from quotation to create invoice via SAP
• Email handling and extracting file from SAP to excel file to create document

MANDARIN ACCOUNTS PAYABLE ANALYST - ACCENTURE

(2010-01 - 2012-12)

• Handle ticket refund and baggage claim
• Handle payment refund to the client
• Inputting transaction in SAP

MANDARIN FINANCIAL SUPPORT - TELEPERFORMANCE

(2008-01 - 2010-12)

• Handle wire transfer, balance transfer
• Handle credit card, checking plus and debit card payment
• Handles escalation.

MANAGEMENT - PSBA MLA (1997-01 - 2002-12)

High school Graduate - CKSC College (1991-01 - 1997-12)