Tim Alfred Hilotin

Network & Systems Administrator / MikroTik & ISP Specialist with 10+ years of experience in ISP operations, network administration, technical support, and team leadership. Advanced in MikroTik RouterOS, PPPoE, multi-WAN load balancing/failover, OSPF, VPNs, VLANs, QoS, firewall/NAT, and FTTH/GPON. Strong in field troubleshooting, fiber work, and customer support.

Network Administrator - Data Netcore - Internet and Cable Installation Services - Antipolo City

(2021-07)

• Operate and scale a local ISP/WISP delivering FTTH/GPON services; provision OLTs, access switches, and PPPoE authentication on MikroTik.
• Design multi-WAN networks using PCC load balancing, policy-based routing, automatic failover, and OSPF for internal routing.
• Configure Hotspot/RADIUS services, VLAN segmentation, QoS/queues, firewall policies, NAT, and port-forwarding rules.
• Plan and deploy PTP/PTMP wireless links; perform fiber splicing (1-24 core) and on-site troubleshooting for last-mile connectivity.
• Lead and mentor a small field team and handle escalated customer and network issues from diagnosis through resolution.

Owner / Computer Technician - Dark Legends Internet Cafe - Antipolo City

(2017-01 - 2021-07)

• Managed daily shop operations, software and game updates, customer support, and workstation reliability.
• Performed operating system and hardware troubleshooting, malware removal, data recovery, and upgrade recommendations.
• Deployed a CCBOOT/PXE environment and configured server RAID plus NAS/DAS/SAN storage as needed.
• Installed CCTV systems, structured cabling, and network equipment; maintained a MikroTik network with Hotspot, VLANs, QoS, port forwarding, and multi-ISP load balancing/failover.

Assistant Concession Head / Technical Support Head - Infinite Lighting and Style Center - Quezon City

(2012-08 - 2017-06)

• Consolidated and encoded daily, weekly, and annual sales from 24 outlets in ACCPAC; prepared reports and managed requisitions and deliveries.
• Provided desktop and network support, maintained LAN and remote connectivity, created user accounts, removed malware, and reinstalled Windows systems.
• Implemented basic URL restrictions and maintained workstation reliability and cleanliness.

Machine Operator, SMT Department - ACBEL Polytech (Philippines) Inc. - Cubao, Quezon City

(2011-10 - 2012-01)

• Operated SMT equipment in a team environment while following quality standards, production procedures, and workplace safety requirements.

Freelance / On-Call Computer Technician - Freelance / On-Call Computer Technician

• Performed on-call PC troubleshooting and maintenance, including printer repair, Epson print-head unclogging, and counter resets.

BS - Computer Science - ICCT Colleges Foundation Inc. (2008 - 2011)