Chi Moto

Results-driven IT Specialist and System Administrator with over 5 years of experience managing core IT operations, cloud platforms, networks, security systems, and e-commerce infrastructure. Proven track record in maintaining Google Workspace, CRM environments, network hardware, and automated workflows to streamline business operations. Skilled in technical support, cross-departmental coordination, and digital content creation.

IT Specialist - Pacifica Dive

(2026-01 - 2026-09)

• Managed day-to-day storefront operations on Lazada, including product listings, volumetric data, pricing updates, and storefront UI design.
• Monitored order processing, issued sales invoices, verified warehouse packing videos for quality control, and resolved courier handover issues.
• Handled customer inquiries, escalated complex order issues to platform support, and managed claims for lost or damaged parcels.
• Tracked store health metrics to avoid penalty points, prepared monthly sales reports, and cross-verified bank statements.
• Provided end-to-end technical support across all departments, installing, configuring, and maintaining company computers and printers.
• Operated and maintained CCTV systems, including reviewing and archiving video recordings for security incidents.

IT Admin Specialist - BNI Philippines

(2023-01 - 2024-12)

• Administered Google Workspace, Zendesk, Level Up, and BNI Convert CRM platforms to support internal staff and active members.
• Maintained office laptops and hardware infrastructure, managed ticketing dispatch systems, and provided end-user technical support.
• Automated digital NFC business cards for members and managed backend WordPress operations, including product catalog, inventory, and promotions.
• Executed email marketing broadcasts using Mailchimp, created custom forms on Cognito Forms, designed visuals in Photoshop/Canva, and hosted Zoom meetings.

IT Specialist - Pacifica Dive

(2021-01 - 2023-12)

• Oversaw multi-channel e-commerce operations across Lazada, Shopee, and Facebook, driving online store growth and customer engagement.
• Maintained company mesh networks, IP address allocations, and physical security measures, including CCTV monitoring.
• Captured product photography, edited promotional banners, designed store landing pages, and generated sales performance reports for executive management.

Security System Consultant - Vinculum Technologies

(2020-01 - 2021-12)

• Conducted site surveys for residential and commercial clients to recommend CCTV, PABX, fire alarm, home automation, and smart access systems.
• Monitored system installations on-site to ensure compliance with quality standards, generated weekly/monthly sales reports, and provided after-sales support.

Bank Teller & Collection Support - MPMPC

(2019-01 - 2020-12)

• Processed member deposits, withdrawals, and loan payments with daily cash balancing.
• Completed a 3-month rotation in the delinquency department to assist with account collections.

Service Crew - McDonald's

(2017-01 - 2019-12)

• Maintained dining area cleanliness, kitchen food preparation, cashier operations, and Dessert Center operations.

Bachelor of Science - Information Technology - San Pedro College of Business Administration (2020-12)