Trainer Hazel

Highly organized and results-driven Virtual Assistant with over 15 years of combined experience in administrative support, recruitment, HR processes, online ESL instruction, and facility coordination. Proven ability to work remotely, manage diverse tasks efficiently, and support cross-functional teams. Proficient in communication, time management, and data handling.

Skilled in tools such as Microsoft Office Suite, Google Workspace, Zoom, Slack, QuickBooks, Microsoft outlook, LinkedIn and DynMRO. Dedicated and meticulous Administrative Assistant with over 4 years of experience in fast-paced at DynCorp, General Dynamics and Shangs office settings. Flexible and focused team player.

Part-time Virtual Assistant (Trainer / QC / Recruitment) - Weblio Philippines, Inc.

(2021-09 - 2026-02)

• Conducted structured English proficiency assessments and delivered online ESL lessons to Japanese students ranging from zero English proficiency and beginner level to intermediate and advanced levels.
• Created customized lesson plans and managed student feedback and progress reports at the end of each lesson.
• Monitored and evaluated trainer performance and compliance with quality standards through quarterly performance reviews, helping trainers improve by providing accurate feedback and identifying areas for improvement.
• Managed colleague correspondence and internal communications in a professional and polite manner using appropriate Japanese honorifics.
• Managed confidential information with discretion, upholding data protection standards and adhering effectively to management policies.

HR Generalist - Real Great English - Cebu, Philippines

(2017-09 - 2021-01)

• Managed the full onboarding and offboarding cycle and successfully handled recruitment processes since 2017 for QQE.
• Conducted candidate outreach, coordination, applicant interviews, and processing of pre-employment documents.
• Led orientations and developed soft-skills training programs for ESL teachers.
• Managed government-related HR documentation, including SSS and maternity requirements, wellness reports, and internal communications, while ensuring employees were informed of lacking requirements through verbal communication, text messages, or email.
• Scanned, organized, and maintained employee contracts, documentation, and other records as backup files.
• Assisted with payroll administration, ensuring the accurate and timely processing of salaries, and escalated salary discrepancies to the main office for review and approval.
• Handled complex employee relations concerns, including grievances and disciplinary actions, with professionalism and confidentiality particularly during the pandemic for eight months.
• Conducted new employee orientations, facilitating smooth integration into company culture, policies, and systems.
• Maintained confidential HR records while upholding data privacy and protection standards at all times for 500 employees.
• Implemented workplace health and safety protocols to maintain a safe working environment during the COVID-19 lockdown period.
• Managed exit interviews to gather insights for improving employee retention strategies, while processing Certificates of Employment (COE) and retrieving company-issued items such as IDs, uniforms, writing materials, and food allowance cards.
• Ensured all company-issued uniforms and materials from exiting trainers were properly checked, documented, and returned to the main office.
• Led mental health awareness training and development programs that supported employee well-being, enhanced workplace engagement, and promoted career growth for more than 600 employees during the pandemic.
• Handled and mediated employee resignation concerns, including final salary and allowance-related issues, with professionalism to prevent escalation and maintain positive employee relations.
• Assisted the CEO with the renewal of work permits and other operational permits to ensure continuous business operations during the pandemic.
• Coordinated and communicated with department heads to secure pending payments and complete documentation required for work permit processing and renewals.

Executive Assistant - Shangs - Cebu, Philippines

(2017-01 - 2017-04)

• Recorded meeting minutes, managed schedules, and coordinated vendor sourcing.
• Supported admin tasks and client correspondence.
• Scheduled and confirmed appointments for clients, customers, and executives to maximize time management.
• Handled sensitive information with discretion, adhering to data protection laws and company policies throughout the organization.
• Maintained organized calendar covering facility maintenance weekly schedule and electrician formatted monthly schedule.
• Sat in on meetings, hearings and conferences and document activities in a written form back up with a recorder for accuracy.
• Assisted associated departments with clerical and administrative support.
• Sourced vendors for supply, office equipment and facilities maintenance needs.
• Assisted in the preparation of contracts and negotiation documents, facilitating smooth business transactions.
• Developed and maintained administrative processes to improve efficiency and support executive team productivity.

Billeting/Sr. Customer Service Representative - DynCorp International - Philippines

(2015-05 - 2016-08)

• Maintained logs, prepared safety and housekeeping reports, coordinated maintenance tasks to the team and other housekeeping personnel.
• Assisted with payroll particularly resolving overtime pay issues, inventory, and staff schedules.
• Handled high-volume telephone calls to address and resolve customer queries and feedback daily tasks to the manager.
• Handled complex queries, providing high quality, accurate service within stated timescales.
• Managed inbound customer service calls particularly hotel guest issues, efficiently resolving queries and complaints to uphold satisfaction levels and ensure military occupying guest could use the room safely and comfortably.
• Monitored email or calls to promptly collect and respond to complaints.
• Maintained up-to-date records of customer interactions, transactions, and feedback for quality assurance and training purposes.
• Utilized CRM systems to efficiently track and manage customer queries, ensuring accurate and timely follow-ups.
• Maximized customer satisfaction by resolving service issues promptly.
• Communicated to the team on upcoming report, lack and how to resolve issue before due date.

Facilities Service Desk Admin - DynCorp International - Philippines

(2012-11 - 2015-05)

• Managed Preventive Maintenance schedules and service call logs.
• Coordinated GenSet performance reports and CDRL documentat

Bachelor of Science - Management Information Systems