Trev Park
VIP RELATIONSHIP MANAGEMENT | CUSTOMER SUCCESS OPERATIONS | KOREAN / APAC CLIENT SUPPORT
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About
Customer success and VIP relationship management professional with multi-industry experience across crypto exchanges, global entertainment, telecommunications, technical support, and service operations. Experienced in managing high-value client relationships, Korean-language support, crypto trading-related concerns, and cross-functional service delivery.
Background includes Bybit, Bitget, Binance, Walt Disney Company, SK Telecoms, and Asurion.
Experience
VIP Relationship Manager - BYBIT
(2024-08 - 2025-03)
- Managed VIP portfolios of approximately 2,000 to 5,000 clients, including 500 to 1,000 EVIP / VIP3+ clients.
- Built and maintained strong relationships with VIP clients, market makers, partnerships, and affiliates.
- Oversaw high-net-worth client support needs, engagement strategies, market insights, and personalized communications.
- Gathered client feedback and worked cross-functionally with sales, marketing, and compliance.
- Tracked client activity and engagement metrics to identify growth and retention opportunities.
VIP Customer Service - BITGET
(2023-10 - 2024-08)
- Supported daily VIP client and customer service operations.
- Handled market maker, KOL, partnership, crypto and fiat deposit / withdrawal, trading rules, API and bot trading concerns.
- Addressed deposits, withdrawals, trading, compliance-related concerns.
- Provided Web3 Wallet and DeFi support.
- Recognition: Best Team of the Year 2023.
Blockchain CS Shift Lead - KR - BINANCE
(2022-12 - 2023-10)
- Set goals, targets, and KPIs for CS operations.
- Managed daily team operations including process escalation, quality checking, and staffing needs.
- Managed and trained trainees and agents in crypto-related concerns and service goals.
- Supported crypto deposit / withdrawal, trading rules, API and bot trading, security, KYC, EDD, risk, and compliance concerns.
- Recognition: Top Performance Language Team Lead.
CS Ops Team Manager - WALT DISNEY COMPANY
(2022-10 - 2023-12)
- Handled account, billing, technical, and content-related concerns for Disney+.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Prepared weekly and monthly business reports with clients to anticipate operational challenges.
- Collaborated with partners, arranged collaborations, and touchbases to optimize operational standards.
- Recognition: Top service quality global.
F&B General Manager - DELIGHTFOOD
(2020-06 - 2022-10)
- Managed multiple F&B franchise operations.
CS Tech Lead - ASURION
(2018-04 - 2020-06)
- Provided technical support for smartphones, tablets, and new technologies.
- Supervised end-user support efforts and helped establish consistent service guidelines and reliable ticket resolution.
- Maintained metrics, reports, process documentation, customer service logs, and training or safety records.
- Tested system configurations to prepare for implementation.
Customer Service / Technical Support - SK TELECOMS
- Set, enforced, and optimized internal policies to maintain efficiency, responsiveness, and consistent service standards.
Education
Master of Marketing Communications - Marketing Communications - De La Salle University, Manila (2015-08 - 2017-05)
Bachelor of Science - Business Administration and Management - University of the Cordilleras, Baguio City (2011-05 - 2015-07)
