Trev Park

Customer success and VIP relationship management professional with multi-industry experience across crypto exchanges, global entertainment, telecommunications, technical support, and service operations. Experienced in managing high-value client relationships, Korean-language support, crypto trading-related concerns, and cross-functional service delivery.

Background includes Bybit, Bitget, Binance, Walt Disney Company, SK Telecoms, and Asurion.

VIP Relationship Manager - BYBIT

(2024-08 - 2025-03)

• Managed VIP portfolios of approximately 2,000 to 5,000 clients, including 500 to 1,000 EVIP / VIP3+ clients.
• Built and maintained strong relationships with VIP clients, market makers, partnerships, and affiliates.
• Oversaw high-net-worth client support needs, engagement strategies, market insights, and personalized communications.
• Gathered client feedback and worked cross-functionally with sales, marketing, and compliance.
• Tracked client activity and engagement metrics to identify growth and retention opportunities.

VIP Customer Service - BITGET

(2023-10 - 2024-08)

• Supported daily VIP client and customer service operations.
• Handled market maker, KOL, partnership, crypto and fiat deposit / withdrawal, trading rules, API and bot trading concerns.
• Addressed deposits, withdrawals, trading, compliance-related concerns.
• Provided Web3 Wallet and DeFi support.
• Recognition: Best Team of the Year 2023.

Blockchain CS Shift Lead - KR - BINANCE

(2022-12 - 2023-10)

• Set goals, targets, and KPIs for CS operations.
• Managed daily team operations including process escalation, quality checking, and staffing needs.
• Managed and trained trainees and agents in crypto-related concerns and service goals.
• Supported crypto deposit / withdrawal, trading rules, API and bot trading, security, KYC, EDD, risk, and compliance concerns.
• Recognition: Top Performance Language Team Lead.

CS Ops Team Manager - WALT DISNEY COMPANY

(2022-10 - 2023-12)

• Handled account, billing, technical, and content-related concerns for Disney+.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Prepared weekly and monthly business reports with clients to anticipate operational challenges.
• Collaborated with partners, arranged collaborations, and touchbases to optimize operational standards.
• Recognition: Top service quality global.

F&B General Manager - DELIGHTFOOD

(2020-06 - 2022-10)

• Managed multiple F&B franchise operations.

CS Tech Lead - ASURION

(2018-04 - 2020-06)

• Provided technical support for smartphones, tablets, and new technologies.
• Supervised end-user support efforts and helped establish consistent service guidelines and reliable ticket resolution.
• Maintained metrics, reports, process documentation, customer service logs, and training or safety records.
• Tested system configurations to prepare for implementation.

Customer Service / Technical Support - SK TELECOMS

• Set, enforced, and optimized internal policies to maintain efficiency, responsiveness, and consistent service standards.

Master of Marketing Communications - Marketing Communications - De La Salle University, Manila (2015-08 - 2017-05)

Bachelor of Science - Business Administration and Management - University of the Cordilleras, Baguio City (2011-05 - 2015-07)