Ver de Vera

Growth-oriented Sales Leader with 15+ years of experience leading B2B sales, inside sales, digital sales, SaaS, customer acquisition, and high-performing commercial teams. Proven success driving revenue growth, developing sales strategies, building scalable sales processes, and coaching managers and sales professionals. Experienced collaborating with marketing, operations, customer success, and executive stakeholders to improve pipeline performance, CRM governance, forecasting, and customer experience.

Recognized for consultative selling, strategic account development, and leading business transformation initiatives across technology-driven organizations.

Sales Manager for Inside Sales, Telesales, Tele-Marketing & Digital Marketing - Cartrack Technologies Inc

(2019-11 - 2026-05)

• Led multi-channel sales organization responsible for lead generation, conversion, revenue and quality KPIs.
• Partnered with Marketing to optimize lead acquisition, qualification, routing and campaign ROI.
• Drove CRM discipline, pipeline visibility and forecasting through structured sales governance.
• Coached and developed sales professionals through performance management and structured mentoring.
• Supported strategic deals and customer escalations while improving customer experience.

Sales Business Manager - Full Potential Solutions

(2019-09 - 2019-11)

Managed B2B acquisition for Ooma VoIP solutions through consultative selling and outbound business development.

• Utilize a consistent contact attempt process via phone and e-mail to nurture, qualify and sell prospects generated by marketing campaigns and 'cold-calling' in a production focused environment
• Keep abreast of the industry and technologies trends to ensure you are a trusted resource to prospects and customers
• Prospect, educate and qualify leads to create sales-ready opportunities. Successfully manage and overcome prospect/customer objections

Online Advertising Specialist - Teledirect Telecommerce Philippines

(2018-02 - 2019-05)

• Sold Google Ads solutions to SMBs, leveraging Salesforce, ROI analysis and consultative sales. Certified SEO/SEM, Social Media Marketing and Content Strategist
• Strong B2B sales conversion and implementation through Salesforce
• Liaise with Marketing, Sales and Product development teams to ensure brand consistency
• Monitor ROI and KPIs. Stay up-to-date with digital media developments

Area Supervisor-Team Leader; Senior Training Specialist; Franchise Manager - Electrodry, TechnoGlobal Team Inc.

(2015-07 - 2018-01)

Supports both Australia and Philippine Operations.

• Assist team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Regional Franchise manager for New South Wales, Victoria, South Australia and West Australia Regions. Communicate the organizational strategy to the franchisee and hand holding him to success
• Oversee profit and loss account of the franchisee and suggest various marketing activities along with the marketing team.
• Progressively promoted into leadership positions overseeing operations, SLAs, coaching, client relationships, performance reporting and business improvement initiatives.

Senior Process Executive - Team Leader - Supervalu Inc; Cognizant Technology Solutions

(2015-02 - 2015-06)

• Manage the performance of services to customers, ensure that service levels are achieved in line with contracts and that customers' expectations are met or exceeded;
• Manage critical customer incidents, associated with customer communication, activities and any appropriate escalations; Build services relationship with customers and conduct service reviews for key customers. Review performance reports, service improvements, service quality and processes;
• Provide management and performance reports, incidents analysis and KPIs

Subject Matter Expert/Team Manager Apprentice - AccountNow Financials Sutherland Global Services

(2013-02 - 2014-10)

• Supervise the activities and work volume of Call Centre Customer Services representatives in attending to incoming customer enquiries and the resolution of issues raised, in order to provide optimal service delivery
• Supervise the telephone account betting section with respect to the maintenance of systems, procedures and customer service standards and staff roster arrangements
• Volunteered to be the Team Manager of the pioneer team for a new project program called ReadyDebitGold, also a financial institution in Partnership with AccountNow Financials

Senior Consultant - United Online; Sutherland Global Services

(2009-06 - 2013-02)

• Handles escalated customer calls, irate and difficult customers.
• Enforces proper service protocols and standard operating procedures for all agents or consultants.
• Manages and coaches a team of agents and conducts performance evaluations in the absence of a Team manager.
• Identifies challenges, formulate solutions, and implementation to reach successful conclusions.

Amazon.com Customer Service Associate - Sutherland Global Services Clark

(2007-09 - 2009-02)

Supported the biggest online retail company in the United States

• Identifies areas of improvement of co-team representatives as assigned by the supervisor for team improvement.
• Position entails a high amount of customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Bachelor of Science - Business Administration, Major in Financial Management - Interworld College of Science and Technology Foundation (2009 - 2013)

Bachelor of Science - Nursing (Undergraduate) - Central Luzon Doctors' Hospital – Educational Institution (2004 - 2007)

High School Diploma - Tarlac National High School Annex (2000 - 2004)

Elementary School Diploma - Camiling Central Elementary School (1994 - 2000)