Victor Muia

I'm a dynamic Warehousing and Logistics Professional with a Bachelor's degree in Economics and certifications in Supply Chain Logistics, Customer Service Fundamentals, and Data Analytics. I also hold safety credentials as a certified Fire Marshal and First Aider. In my current role as Logistics Supervisor at Fresh Life Initiative, I lead operations that support human waste collection, consolidation, and transportation across Nairobi.

With a data-driven approach, I have a proven track record of enhancing logistics efficiency, streamlining inventory management, and driving operational results through informed decision-making.

Logistics Supervisor at Freshlife Initiative (2024-10 – Present)

• I lead a team of 29 staff responsible for the efficient collection, consolidation, and transportation of human waste across Nairobi, managing the servicing of 2,000 toilets, out of a total of over 6,000 in the city.
• Cost Tracking: Monitoring and analyzing expenses to ensure operations run efficiently and within budget, identifying areas to reduce and control costs.
• Team Leadership, Coaching & Performance Evaluation: Developing the skills of the staff I manage and empowering them to become confident, independent decision-makers in the workplace.
• Staff Safety: Ensuring all staff have the required PPE and work equipment to perform their tasks safely and efficiently.
• Customer Service: Addressing customer concerns and maintaining high levels of satisfaction.
• Site Management: Overseeing day-to-day operations to ensure targets are met effectively, while ensuring the site is well supplied with water, power, and necessary cleaning materials.
• Collection Rate Reduction: Focused on reducing the collection rate to below 55% to enhance resource utilization.

Warehouse Associate at Freshlife Initiative (2021-05 – 2024-09)

• Achieved an average minimum variance of 0.01% in all stock audits, demonstrating exceptional accuracy and attention to detail in inventory management.
• Spearheaded improvements in health and safety compliance, increasing compliance score from 64% to 91%.
• Ensured seamless operations by meeting 100% of in-demand sales, preventing stockouts and facilitating uninterrupted customer service.
• Conduct regular spot checks to ensure I am aware of stock levels.
• Redesigned the warehouse layout, increasing available space by 25%, optimizing storage capacity, and improving overall operational efficiency.

Customer Liaison Officer at Safari Seeds Limited (2020-09 – 2021-04)

• Visited over 40 suppliers each month to gather feedback from agrovets, using the insights to make better decisions and improve product satisfaction.
• Compiled and presented detailed reports to the company based on findings from supplier visits, leading to the implementation of targeted improvements and increasing overall customer satisfaction by 15%.

Credit Control Assistant at Collect Plus Kenya Limited (2019-05 – 2020-08)

• Engaged in proactive outreach to over 100 customers daily, addressing their loan repayment challenges and fostering commitment to repayment plans.
• Prepared detailed monthly financial reports documenting customer engagements and repayment progress, providing valuable insights for loan portfolio management and decision-making.

BSc in Agricultural Economics and Resource Management – Maasai Mara University (2017-09 – 2021-12)