Vlad

Results-driven Customer Service and Operations Professional with experience in customer support, healthcare operations, logistics coordination, financial services, freight logistics, and order management. Skilled in Medicaid eligibility verification, logistics coordination, customer relationship management, and order processing. Adept at problem-solving, multitasking, and delivering high-quality customer service in fast-paced environments.

Order Management Associate - VidaXL

(2025-06 - 2026-06)

• Managed fulfillment processes and order tracking activities.
• Investigated and resolved order discrepancies and disputes.
• Processing SAP Refund&Replacement
• Platform refund price matching

Customer Service Associate – Healthcare Operations - Teleserv Asia

(2025-01 - 2025-05)

• Supported healthcare operations involving Medicaid programs and member services.
• Conducted Medicaid eligibility verification using UHC, Humana, Aetna, and Sunfire systems.

Customer Service Representative – FedEx Freight Account - IBEX Global Solutions

(2023-05 - 2024-05)

• Assisted customers with freight shipment tracking, delivery concerns, and account inquiries.
• Resolved logistics and transportation-related issues through effective problem-solving.
• Provided timely and accurate shipment information to customers.
• Documented customer interactions and case resolutions in company systems.
• Maintained service quality standards and customer satisfaction.

Customer Service Representative – Financial Account - Teleperformance

(2022-06 - 2023-03)

• Provided customer support for financial services accounts.
• Assisted customers with account inquiries, transactions, and service requests.

Logistics Coordinator - Ammex I-Support International

(2021-06 - 2021-09)

• Coordinated logistics operations, transportation schedules, and shipment activities.
• Monitored shipment status and ensured timely delivery of goods.
• Maintained logistics records, reports, and operational documentation.
• Assisting customers via Bulk order.

Senior High School - HUMSS Track - National University Manila (NU) (2016 - 2018)