Wally Renz Rey

I help businesses improve their operations by ensuring accurate data management, optimizing workflows, and enhancing customer communication. With a strong background in handling product listings, automating email campaigns, and maintaining organized databases, I support companies in saving time, reducing errors, and increasing efficiency. I also bring valuable experience in customer support and content moderation, allowing me to deliver excellent service, resolve issues effectively, and contribute to a positive user experience.

My goal is to provide reliable, high-quality support that helps businesses grow and run smoothly.

GLACIER FAMILY | MARKETING ASSISTANT | May 2024 - Mar 2026

I contribute to improving operational efficiency by managing product listings, automating email communications, and maintaining accurate data records. Through organizing product information and streamlining workflows, I help reduce manual work, minimize errors, and ensure consistency across platforms. My ability to combine data entry with marketing support allows the company to save time, enhance customer communication, and maintain a more efficient and scalable system.

INTELASSIST INC. | Customer Service Representative | Jun 2023 - May 2024

I played a vital role in delivering high-quality customer support by addressing inquiries promptly and resolving issues efficiently. My focus on providing a smooth and positive customer experience helped strengthen client relationships, improve customer satisfaction, and increase retention. I consistently demonstrated strong communication, problem-solving, and service-oriented skills in a fast-paced environment.

TASKUS | CONTENT MODERATOR | Nov 2020 - Jun 2023

I contributed to maintaining a safe and professional online environment by monitoring and reviewing user-generated content. My attention to detail and adherence to platform guidelines helped prevent inappropriate material from reaching the public, protecting both users and the company’s reputation. I consistently upheld quality standards while working efficiently in a high-volume, fast-paced setting.

TELEPERFORMANCE | TECHNICAL SUPPORT | Sep 2019 - Sep 2020

I provided hands-on technical support by diagnosing and resolving user issues quickly and effectively. I guided customers through step-by-step solutions, ensuring they could continue their tasks with minimal disruption. My ability to simplify technical concepts and deliver clear instructions helped reduce downtime, improve user confidence, and maintain smooth daily operations.

CONCENTRIX | CUSTOMER SUPPORT | Aug 2016 - Aug 2018

I built a strong foundation in customer service by assisting customers with inquiries, resolving concerns, and ensuring a positive overall experience. I consistently demonstrated strong communication and problem-solving skills, contributing to customer satisfaction and loyalty while maintaining professionalism in a high-volume support environment.