Wenjoy Sala

Detail-oriented administrative professional with experience in loan processing support, customer service, and technical operations. Skilled in managing documentation, coordinating with clients and stakeholders, and ensuring accuracy in fast-paced, deadline-driven environments. Bringing 10 years of BPO experience with a strong background in customer support, problem-solving, and office operations.

Proven ability to handle high-volume tasks, communicate effectively, and deliver reliable, detail-driven results.

Loan Processor Assistant - The Mortgage Source

(2025-01 - 2026)

• Managing loan files, review documents, coordinate with title and insurance companies, and ensure all conditions are met for closing. This role has strengthened my attention to detail, time management, and ability to handle multiple files efficiently.

Customer Care Specialist - Yngen Datacom Corp., Travel Account

(2025-01 - 2026)

• Assist customers with flight, hotel, or tour reservations, ticket reissues, refunds, cancellations, and schedule changes. Maintain customer records and update booking information in the system. Handle inbound and outbound calls, chats, or emails for customers related to travel services.

Claims Admin and Assessor - MicroSourcing

(2024)

• Handled claims by reviewing documents, resolving discrepancies, and maintaining detailed records. Investigated claims thoroughly and ensured they aligned with insurance policies. Communicated effectively to resolve issues.

Technical Support Representative (Voice, Chat and email) - FEUs International

(2016 - 2024)

• Provided chat and email support for fitness devices, troubleshooting issues and processing replacements and refunds. Managed specialized queues for complex cases.

Report Assistant - AIG Shared Services

(2014 - 2016)

• Prepared and monitored daily reports on work volumes and completion rates.

Bachelor of Science - Business Administration major in Marketing Management - SAINT FRANCIS INSTITUTE OF COMPUTER STUDIES (2009 - 2013)