William Chase
Customer Service Representative with a proven track record at Qualfon, excelling in technical support and complaint resolution
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About
Customer Service Representative with a proven track record at Qualfon, excelling in technical support and complaint resolution. Skilled in account updating and fostering client relations, I consistently received excellent feedback for enhancing customer experiences and resolving complex issues effectively. Adept at troubleshooting telecom services and improving customer contracts.
Experience
Customer Service Representative - Qualfon - Dumaguete, Province Of Negros Oriental, Philippines
(2023-03 - 2025-08)
- I acted as a telecom technical agent for customer requests regarding services which included improving customer contracts and phone products.
- Communicated with supervisors to resolve difficult issues.
- Services issues such as variable phone plans, expanding, promoting and updating plans, reprogramming services, changing phone numbers, activating and/or troubleshooting sim card and data issues.
- Hardware issues such as purchasing or replacing phones.
- Managed Approximately 40-60 calls per day.
- Recommending better plans or additional services to customers based on their needs.
- Documentation and record keeping. After every interaction, we must log call notes.
- I had excellent customer feedback from my services.
Education
Hotel And Restaurant Management - Hotel And Restaurant Management - Mindanao Master Technical Training Inc. at Iligan, Province Of Lanao Del Norte, Philippines (2016-06)
