Zara Zap
Motivated and people-oriented training professional
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About
Motivated and people-oriented training professional seeking to contribute to a growth-driven organization. Brings years of diverse experience in the BPO industry-from healthcare and finance to travel and retail-and a passion for coaching, development, and customer success.
Experience
Trainer II - Concentrix CVG Philippines - Quezon City
(2023-01)
- Trainer II (Apr 2024 - Present)
- Product Ready Trainer I (Nov 2023 - Mar 2024)
Teammate - TaskUs Inc. - Meycauayan, Bulacan
(2020-11 - 2022-12)
- Dispute Intake Analyst
- Financial Stock Representative
- Content Moderator
Customer Care Associate IV - Continuum Global Solutions
(2020-02 - 2020-06)
- Travel support for U.S.-based customers
Associate Operations - WNS Global Services
(2018-10 - 2020-01)
- Travel customer service
Advanced Unit Manager - Avon Cosmetics Inc.
(2018-02 - 2020-12)
- Led sales team and achieved monthly targets
Earlier Career Highlights - Various
- Various roles in customer service, ticketing, sales, food service, and admin support
Education
BS - Psychology - ICCT, Cainta (2012 - 2015)
BS - Tourism - PUP Sta. Mesa (2007 - 2008)
St. Stephen-s High School, Manila
