Aatir Hussain

Results-driven Account Management and B2B Sales professional with 12+ years of experience across client success, business development, sales operations, lead generation, customer service, team leadership, campaign management, and retention. Proven experience managing 25+ active B2B client accounts, leading cross-functional campaign operations, improving lead quality, resolving billing and performance disputes, and developing strategies to improve client satisfaction and revenue outcomes. Strong background in CRM management, KPI reporting, onboarding, sales enablement, cold calling, lead qualification, process improvement, and stakeholder communication.

Associate Account Manager at Zaphyre Inc. (2024-01 – Present)

• Manage strategic relationships with 25+ active B2B clients across MSP, RNS, Logistics, Staffing, Commercial Cleaning, IT Services, and related verticals.
• Lead weekly client performance meetings to review campaign results, qualify opportunities, identify blockers, and align execution with changing business goals.
• Develop Plan of Action (POA) and Onboarding Action Plan (OAP) documents to align client expectations, internal teams, targeting, qualification criteria, and campaign execution.
• Audit leads and meetings for decision-maker seniority, industry fit, territory alignment, prospect validity, and qualification criteria; investigate disputes and provide evidence-based resolutions.
• Drive client retention and service recovery by addressing ROI, lead quality, volume, and campaign performance concerns through strategy adjustments, billing model discussions, and campaign realignment.
• Coordinate Sales Operations, Quality Control, Market Research, Account Management, and outbound teams to maintain campaign alignment and operational efficiency.
• Monitor and report campaign KPIs including calls, decision-maker conversations, qualified leads, pipeline activity, meetings, and conversion performance.
• Create and maintain invoicing trackers and dispute documentation; review slab-based billing and support invoice corrections when discrepancies are validated.
• Organize training and enablement sessions between BDR teams and clients to improve lead nurturing, call scripting, qualification, and meeting delivery.
• Oversee onboarding readiness including CRM setup, domain creation, prospect data finalization, targeting, and internal team preparation.
• Reduced disqualified meetings by 23% through improved qualification questions, criteria filters, and cross-functional quality processes.
• Recovered multiple high-risk client accounts by reshaping campaign strategies, improving internal workflows, and responding to client feedback.

Account Lead at Zaphyre Inc. (2023-10 – 2024-01)

• Managed client relationships, campaign performance, satisfaction, and ongoing business objectives.
• Developed lead generation strategies and coordinated execution across internal sales and marketing functions.
• Led team performance, analyzed campaign data, delivered client reporting, and identified opportunities for continuous improvement.
• Mentored team members and supported training, quality assurance, budget awareness, and operational efficiency.

Team Lead at Zaphyre Inc. (2023-04 – 2023-10)

• Led a team of specialists responsible for campaign execution, client support, lead generation, and performance delivery.
• Provided coaching, performance support, quality oversight, and strategic guidance to improve team productivity.
• Collaborated with cross-functional departments to maintain campaign standards and resolve operational issues.

Associate Team Lead at Zaphyre Inc. (2022-11 – 2023-04)

• Supported team management, campaign execution, lead generation strategy, training, quality assurance, and client communication.
• Assisted with performance monitoring, process improvement, cross-functional collaboration, and team development.

Senior Business Development Representative at Zaphyre Inc. (2021-11 – 2022-11)

• Generated and qualified new B2B business opportunities through outbound prospecting, cold calling, research, and relationship development.
• Managed sales pipelines using CRM systems and collaborated with sales and marketing teams to improve prospect conversion.
• Tracked performance metrics, conducted market research, communicated with decision-makers, and contributed to continuous process improvement.

Senior Sales Representative at Logicose (2018-08 – 2021-05)

• Managed inbound and outbound B2B and B2C sales activities targeting the U.S. market.
• Consistently worked toward and achieved monthly sales targets of $5,000+ through consultative selling of digital services.
• Sold SEO, web content, blogs, articles, book writing, and other digital marketing services.

Customer Service Representative at Ibex Global (2016-01 – 2018-07)

• Handled 200+ inbound calls related to VoIP services while maintaining customer service and sales quality standards.
• Achieved 50+ qualified sales per month and consistently performed as a top scorer within a 25+ person team.

Sales & Marketing Specialist at Fun Spot (2014-12 – 2015-12)

• Managed marketing activities including social media content, paid advertising, reservations, ticketing, email marketing, and telemarketing.
• Developed monthly content and outreach strategies, including 10+ email campaigns and 20+ social posts per month.
• Supported training and motivation of a 20-person team.

Assistant Manager at Platinum Services (2011-10 – 2012-08)

• Managed 100+ inbound booking and dispatch calls for a fleet of 50 taxis.
• Supported payroll administration for 20+ employees and assisted with team training and operational standards.

Bachelor of Business Administration (BBA) in Business Administration & Management – Virtual University, Karachi (2017 – 2019)

Advanced Diploma in Business Management, Accounting & Business/Management – St Peter Institute of Technology, Melbourne, Australia (2011 – 2012)

Business Administration & Management Course in Business Administration & Management – Western Institute of Technology, Melbourne, Australia (2012 – 2014)

Business Administration & Management Course in Business Administration & Management – Sir Adamjee Institute, Karachi (2006 – 2008)