Haatib Faisal

Client-focused operations and creative professional with 4+ years of experience at Upwork across stakeholder coordination, data analysis, issue resolution, talent operations, and platform operations, complemented by hands-on marketing, design, videography, and digital content experience. Skilled at understanding client objectives, translating requirements into clear deliverables, analyzing operational trends, communicating across teams, resolving concerns, and maintaining high quality under deadlines. Experienced managing independent client relationships from brief through delivery and producing branded creative work aligned with marketing goals.

Brings strong communication, attention to detail, project management, and cross-functional collaboration to account management in a fast-paced media and technology environment.

Freelance at Freelance | Own Business / Independent Work (Present)

• Manage end-to-end client relationships across creative and digital projects, from initial brief and scoping through delivery and follow-up.
• Translate client requirements and marketing objectives into clear work plans, timelines, and creative deliverables.
• Graphic Design Tasks which include logo design, poster design, social media posts, usage of AI, etc.
• Provide regular progress updates, manage expectations, and resolve changing requirements or concerns to maintain client satisfaction.
• Coordinate multiple concurrent projects and deadlines while maintaining quality, accuracy, and attention to detail.
• Use client feedback to refine creative outputs and strengthen long-term working relationships.
• Developed repeat business through reliable delivery, responsive communication, and consistent service quality.
• Video editing tasks for clients including footage adjustment, event shoot editing, social media videos, etc.

Content and Engagement Representative at Upwork - Trust & Safety (2025-05 – 2026-07)

• Managed high-volume operational workflows within defined SLA, quality, and policy requirements while maintaining clear stakeholder communication.
• Reviewed user and content data to identify issues, trends, and risk signals; documented findings to support informed decisions.
• Investigated reported issues, coordinated escalations, and worked with cross-functional teams to drive timely resolution.
• Shared operational insights and user feedback with relevant teams to improve processes, user experience, and service quality.
• Maintained strong accuracy and attention to detail across sensitive cases while balancing speed, consistency, and quality.

Scam Operations Agent at Upwork - Trust & Safety (2022-10 – 2025-05)

• Analyzed account activity, transaction information, and behavioral patterns to identify trends and support data-driven operational decisions.
• Managed complex cases from investigation through resolution, maintaining accurate documentation and clear escalation paths.
• Prepared reports on emerging patterns, operational findings, and recurring issues for management review.
• Worked within defined SLA and quality targets while prioritizing cases and resolving issues efficiently.
• Collaborated with internal teams on high-risk or complex cases requiring coordinated action.

Talent Sourcer at Upwork - PSM Department (2021-12 – 2022-10)

• Partnered with internal stakeholders to understand project requirements and translate them into clear sourcing and screening criteria.
• Built and maintained relationships with freelance professionals across multiple skill categories to support client project needs.
• Evaluated profiles, skills, experience, and suitability; coordinated screening and interviews to identify strong matches.
• Managed an active talent pipeline and multiple concurrent requirements while maintaining candidate quality and timely delivery.
• Consistently achieved assigned recruitment and talent-sourcing targets.

Freelance Video Editor and Graphic Designer at Valzy Tennis YouTube Channel (2021 – 2021)

• Edited digital media content and created thumbnails, graphics, and visual elements for a sports-focused YouTube channel.
• Collaborated with content creators on creative requirements, revisions, and publishing deadlines to deliver polished content.

Freelance Video Editor at Goal90 News YouTube Channel (2020 – 2020)

• Produced and edited fast-paced football news content for a digital journalism platform, supporting consistent publishing schedules.
• Developed visual sequences, transitions, and graphics tailored to audience engagement and editorial presentation.

Videographer and Graphic Designer at Blocs Marketing (2019 – 2019)

• Produced marketing, promotional video content and design content for clients including Eighteen, Shaheen Chemist, Discovery Gardens, and Chaye Pani & Co.
• Coordinated with client teams to understand campaign objectives, creative requirements, and brand expectations.
• Managed the production lifecycle from concept development and filming through editing, revisions, and final delivery.
• Ensured creative output remained aligned with client branding, campaign goals, and quality standards.

Graphic Designer at SZABIST University Projects (2018 – 2021)

• Designed marketing and communication materials across digital and print formats, including logos, magazines, landing pages, posters, and branded visuals.
• Collaborated with project stakeholders to understand creative briefs and translate requirements into clear visual solutions.
• Applied branding and visual communication principles to maintain consistency across deliverables.
• Managed revisions and feedback while meeting project deadlines and quality expectations.

Bachelor in Media Sciences – Shaheed Zulfikar Ali Bhutto Institute of Science and Technology (SZABIST)

Higher Secondary Certificate (HSC) in Pre-Engineering – DA Degree College

O-Levels in Pre-Engineering – The City School, PAF Chapter