Aini Sabir

Detail oriented Business Development and Customer Success Specialist with 7 years of experience managing high volume sales, documentation, compliance verification, records management, and operational administration across telecommunications, technology, E commerce, education, and immigration sectors. Proven track record in customer on boarding, retention, service delivery, billing operations, and compliance driven processes. Recognized for reducing churn, accelerating on boarding, maintaining billing accuracy, and supporting large scale customer operations including a base of 15 million+ subscribers at Etisalat.

Consistently promoted for delivering results above target.

Documentation Expert & Retention Specialist at Etisalat (e&) (2023 – 2026)

• Records Management: Maintained accurate and audit-ready customer records across 5 enterprise platforms (CBCM, BCRM, CIM, HPSM, MOB/MSWIPE), ensuring documentation integrity and traceability at all stages of the customer life cycle.
• Billing & Financial Documentation: Administered monthly Microsoft Azure billing operations invoice validation, reconciliation, usage verification, and order creation through Saas with 100% accuracy across all enterprise accounts.
• Operational Reporting: Prepared and distributed operational performance reports, improving KPI visibility for management and enabling data-driven decisions across cross-functional teams serving UTAP Subscriber.
• Regulatory & Process Compliance: Conducted customer behavior analysis and SWOT assessments to identify documentation gaps and compliance risks, implementing corrective measures that strengthened data quality and operational accuracy.
• Administrative Coordination: Coordinated between team for task assignment and reporting to Director for operations, service delivery and reducing processing delays and improving overall service delivery timelines.

Customer Success Executive - Alibaba Accounts at Next Bridge Pvt Ltd (2022 – 2023)

• Account Documentation: Managed sales, cross sales, and correspondence for 200+ B2B clients on the Alibaba platform, ensuring accurate and up-to-date account profiles at all times.
• Process Documentation: Managed Chat bot system and FAQ documentation library, standardizing responses to common queries and reducing inquiry handling time.
• Administrative Coordination: Coordinated with internal teams to track project deliverable, maintain SLA records, and ensure timely completion of client requirements.
• Client Communications: Managed professional correspondence and escalation documentation for customer issues, maintaining high client satisfaction through accurate, timely, and professional communication.

Operations & Institutional Development Expert at Superior Group of Colleges (2019 – 2022)

• Records & Enrolment Management: Managed admissions documentation and enrolment records for 300+ students per cycle, maintaining confidentiality, accuracy, and compliance with institutional requirements.
• High-Volume Administration: Processed and resolved 100+ student administrative requests daily during fully remote operations, maintaining service quality and response standards throughout the COVID-19 period.
• LMS & Digital Administration: Administered the LMS platform, coordinated virtual training sessions, and maintained digital records ensuring seamless continuity of educational operations during the remote learning transition.
• Compliance & Reporting: Maintained student compliance records, departmental reports, and academic documentation to institutional standards with zero discrepancies.

Business Development Manager & Senior Consultant at ATWICS (2018 – 2019)

• Immigration Documentation: Managed end-to-end client documentation packages for immigration and visa applications covering compliance verification, document review, and submission achieving zero application rejections due to documentation error.
• Regulatory Compliance: Ensured all client files met immigration authority requirements, conducting thorough documentation audits prior to submission.
• Business Administration: Exceeded PKR 1 million in monthly revenue ranked #1 consultant and was promoted to Business Development Manager for administrative and sales performance.
• Client Records & Correspondence: Built and maintained comprehensive client files, managed professional correspondence, and tracked case progress through to successful completion.

Bachelor of Commerce (HONS.) in Strategic & Project Management – Hailey College of Commerce, Lahore (2011 – 2015)