Saman Ali
Customer Success
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About
Customer service professional with 8+ years of experience supporting domestic and international clients by phone, email and chat. Handled rider, telecom and chauffeured-transportation clients with patience, clear communication and a focus on solving the issue on first contact. Calm under pressure, accurate with details and committed to leaving every customer satisfied.
Experience
Senior Dispatcher, Reservations & Dispatch Team at Black Urban Tech, Limousine Dispatch (2023 – Present)
- Support clients throughout their trips, answering questions and resolving delays, changes and special requests in real time.
- Work with the reservations team to verify bookings, update itineraries and meet client requirements.
- Keep clients informed and coordinate with chauffeurs and affiliates until each issue is closed.
- Handle service issues as the escalation point while staying calm and professional.
Customer Support Executive at Mindbridge Pvt. Ltd. (2020 – 2022)
- Addressed rider queries across multiple channels and delivered effective solutions.
- Maintained smooth support operations and ensured customer satisfaction.
Customer Support Executive at Abacus Consulting (2018 – 2020)
- Handled SIM and network-related inquiries for domestic and international clients.
- Provided prompt and effective solutions on first contact wherever possible.
Education
Bachelor of Arts – Punjab University (2018 – 2022)
Intermediate of Arts – Women College Lahore (2014 – 2016)
