Mustafa Sami
Customer Support Executive | Logistics & CRM Support | Founder at Wrap ’n Roll Packaging | B2B Operations & Customer Service
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About
Customer Support Executive with experience in logistics, customer service, and business operations. Currently working in customer support handling shipment coordination, issue resolution, and client communication. Alongside my professional experience, I also manage my own packaging business, Wrap ’n Roll Packaging, based in Karachi.
Skilled in CRM handling, customer relationship management, teamwork, communication, and problem-solving with a strong focus on customer satisfaction and business growth.
Experience
Customer Support Executive — Muller & Phipps | Karachi
March 2026 – Present
- Handle customer queries related to shipments, tracking, and delivery support
- Coordinate with departments for issue resolution and smooth operations
- Maintain customer records and follow-ups using support systems
- Provide professional customer service and ensure customer satisfaction
- Resolve complaints efficiently while maintaining service standards
Founder / Owner — Wrap ’n Roll Packaging | Karachi
2023 – Present
- Managing packaging materials business including thermopole sheets, foam sheets, bubble wrap, corrugated rolls, and shrink wrap
- Handling suppliers, inventory management, customer orders, and daily operations
- Managing customer relations and business growth strategies
- Coordinating wholesale and retail supply across different industries
Customer Support Executive — Ibex | Karachi
2021 – 2022
- Handled inbound and outbound customer support calls
- Assisted customers with queries and issue resolution using CRM systems
- Maintained customer satisfaction and achieved performance targets
- Developed strong communication and problem-solving skills
Education
BBA — University of Karachi | Karachi
2023 – Present
Intermediate — Ziauddin College
Matriculation — Wonderland Grammar School | Karachi
