Anjum Raza

Customer-focused professional with experience in call center customer service, sales support and hospitality. Experienced in high-volume inbound and outbound calls, complaint resolution, handling difficult situations and professional communication. Strong active listening, empathy, adaptability and problem-solving skills. Fluent in English and Urdu, native in Wakhi, with basic German. Seeking a Customer Experience role at ibex.

Customer Service Representative at Alpha Marketing (2025-01 – 2026-04)

• Handled customer enquiries and complaints through calls and messages while maintaining high customer satisfaction.
• Resolved complex complaints and de-escalated high-stress situations through empathetic listening, clear communication and problem-solving.
• Followed quality, compliance and professional standards on every shift.
• Built positive customer relationships through responsive, courteous and professional service.

Customer Sales Representative - Medicare Campaign at Hello Solutions (2024-04 – 2024-12)

• Managed inbound and outbound customer calls for a sensitive US healthcare campaign.
• Assisted diverse and elderly customers with patience, professionalism, clear communication and accurate information.
• Handled customer concerns while maintaining strict quality, compliance and communication standards.
• Worked toward individual quality and productivity targets in a high-volume environment.

Online Reseller - Digital Marketing at Markaz (2023-02 – 2024-03)

• Independently managed customer orders, including customer communication, logistics, quality control and fulfilment.
• Built positive customer relationships through proactive communication and reliable after-sales support.
• Managed customer expectations and resolved order-related concerns professionally.

Waitress at Glacier Breeze Restaurant (2022-05 – 2023-01)

• Delivered high-standard hospitality service to local and international guests in a fast-paced environment.
• Responded to guest needs promptly and maintained a courteous, service-focused approach.
• Worked effectively in a team environment while maintaining service quality under pressure.

Bachelor of Arts in Political Science – University of Karachi (2028)

Intermediate – Government Girls College (2021 – 2022)

Matriculation – Government Girls School (2019 – 2020)