Kashaf Khan
CUSTOMER SERVICE PROFESSIONAL
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About
Dedicated and detail-oriented Customer Service Professional with over 3 years of experience in call center operations, client support, and customer relationship management. Skilled in resolving queries efficiently, maintaining service quality, and ensuring client satisfaction. Strong communicator with expertise in handling inbound calls, data entry, and CRM systems while delivering professional and courteous support.
Currently seeking to leverage strong communication and problem-solving abilities in a dynamic customer service environment.
Experience
Call Center Agent - Waada Insurance Digital Pvt Ltd
(2024-12)
- Handle inbound/outbound customer calls and resolve service-related inquiries promptly
- Provide product information and support to ensure customer satisfaction and retention
- Maintain accurate records of calls and customer interactions using CRM software
Call Center Agent - Hello International Call Center
(2021-02 - 2023-07)
- Managed high-volume customer calls, addressing concerns and providing solutions effectively
- Coordinated with team to improve customer response time and service quality
- Maintained professional communication to uphold company reputation and client trust
Teacher - Oasis Schooling System
(2018-03 - 2019-02)
- Taught science subjects to secondary students with focus on clarity and engagement
- Developed lesson plans and assessments to track student progress
- Fostered collaborative and supportive learning environment
Education
Certificate - Web Development - IBA Karachi (2022)
Diploma - Dental Surgery Assistance - JPMC Karachi (2020)
HSC - Pre-Medical (Pursuing) - Government College for Women Karachi (2017)
Matriculation - Science - Board Secondary Education Karachi
