Areeba Ansari

Results-driven and detail-oriented professional with 8 years of diverse experience in business development, administration, accounts receivable recovery, customer relations, and operational coordination. Demonstrated ability to support management, streamline administrative processes, coordinate cross-functional teams, and maintain strong professional relationships with clients and stakeholders. Skilled in business communication, documentation, reporting, client follow-ups, payment recovery, and day-to-day office operations.

Known for strong organizational abilities, problem-solving skills, and a proactive approach to achieving business objectives and ensuring operational efficiency.

Willing to relocate: Anywhere

PA / Admin Officer - Faisal Bilwany Associates - Karachi

(2025-01 - 2025-04)

• Provided comprehensive administrative and executive support to the Principal Architect, including managing schedules, appointments, meetings, and daily priorities.
• Handled professional correspondence, phone calls, emails, and communications on behalf of the Principal Architect while maintaining confidentiality and professionalism.
• Coordinated travel itineraries, accommodation arrangements, and other logistical requirements.
• Prepared meeting agendas, recorded key discussions, and drafted accurate Minutes of Meetings (MOM) for follow-up and action.
• Organized and maintained confidential files, documents, records, and office correspondence to ensure efficient information management.
• Oversaw daily office operations and administrative activities to ensure a smooth and efficient workflow.
• Managed and maintained project-related documentation, including reports, presentations, correspondence, and supporting records.
• Coordinated with clients, contractors, consultants, suppliers, and internal teams to facilitate effective communication and project execution.
• Assisted with procurement activities, including sourcing office supplies, coordinating with vendors, and maintaining purchasing records.
• Supported HR and administrative functions, including recruitment coordination, employee onboarding, staff documentation, and internal communication.
• Assisted in monitoring project timelines, deliverables, and key milestones to support timely project completion.
• Maintained accurate records of architectural drawings, permits, approvals, and other project-related documentation.
• Liaised with project teams and relevant stakeholders to follow up on pending tasks and ensure deadlines were met.
• Managed project correspondence and maintained organized documentation for easy access, tracking, and future reference.
• Assisted in handling invoices, expense reports, payment documentation, and basic budget tracking.
• Coordinated payment processing and liaised with the Accounts and Finance teams to ensure timely verification and settlement.
• Ensured administrative and operational activities were carried out in compliance with company policies, procedures, and internal controls.

BDO & Complain Officer - FG Industrial Equipments Pvt. Ltd. - Karachi

(2020-01 - 2024-11)

• Identified and developed new business opportunities within the industrial sector by researching potential clients and establishing strong, long-term professional relationships.
• Presented company products, services, and business solutions to prospective clients through meetings, presentations, and professional correspondence.
• Prepared and assisted in the development of quotations, tenders, technical submissions, and business proposals in accordance with client requirements.
• Maintained regular follow-ups with existing clients to strengthen customer relationships, encourage repeat business, and ensure a high level of customer satisfaction.
• Coordinated closely with Sales, Procurement, Technical, and Operations teams to ensure smooth order processing and timely project execution.
• Maintained accurate records of leads, sales activities, client meetings, opportunities, and communications through CRM and internal management systems.
• Supported management in achieving monthly, quarterly, and annual sales and business development targets.
• Managed customer complaints by receiving, documenting, tracking, and ensuring timely resolution of product- and service-related concerns.
• Coordinated with Technical and After-Sales Support teams to investigate complaints and implement effective solutions.
• Maintained clear and timely communication with customers regarding the status, progress, and resolution of their complaints.
• Managed complaint registers, customer feedback records, and periodic reports for management review and continuous service improvement.
• Conducted post-resolution follow-ups with clients to confirm satisfaction and strengthen customer relationships.
• Analyzed recurring customer concerns and identified areas for operational or service improvement to help prevent similar issues in the future.

Recovery Officer - FG Industrial Equipments Pvt. Ltd. - Karachi

(2016-11 - 2019-12)

• Monitored accounts receivable to identify outstanding balances, overdue invoices, and pending payments.
• Conducted timely follow-ups with clients through phone calls, emails, and official correspondence to ensure prompt recovery of outstanding dues.
• Coordinated with the Sales, Accounts, and Finance teams to verify invoices, payment status, client balances, and supporting documentation.
• Negotiated suitable payment arrangements and settlement plans with clients when required, while ensuring compliance with company policies.
• Maintained accurate and up-to-date records of client communications, follow-ups, payment commitments, and recovered amounts.
• Prepared and submitted daily, weekly, and monthly recovery and accounts receivable reports for management review and decision-making.
• Identified critical or unresolved recovery cases and escalated them to senior management for further action.
• Assisted in preparing legal documentation, demand notices, and other recovery-related correspondence for overdue or disputed accounts, when required.
• Built and maintained professional relationships with clients while ensuring effective payment follow-up and adherence to agreed payment terms.
• Supported the Accounts and Finance teams in reconciling customer ledgers, resolving payment discrepancies, and ensuring accurate account records.
• Contributed to improving recovery processes and maintaining healthy cash flow by ensuring timely collection of receivables.

Bachelors - Commerce - Karachi University