Manager - Team Lead Data Center Operations with Voice & UPS Power
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Experienced and results-driven Data Center Manager with over 15 years of hands-on expertise in managing mission-critical IT infrastructure, including server operations, voice PABX communication systems, and UPS power backup solutions. Proven ability to oversee end-to-end data center operations, including equipment lifecycle management, network connectivity, vendor coordination, and environmental monitoring. Skilled in maintaining high-availability systems, ensuring uptime through proactive power management, and implementing robust voice communication setups.
Adept at managing preventive maintenance schedules, handling incident response, and ensuring compliance with organizational SLAs and safety standards
Manager - Team Lead Data Center Operations with Voice & UPS Power Jan, 2019 - Present
● Managing technical teams, vendors, and service delivery, with a track record of executing strategic initiatives for all IT related equipment and maintained over 100 active Dell Servers, ensuring compliance with Dell partner for SLA.
● Head the management and operation of the PABX voice system, including configuration, maintenance.
● Managing 24/7 operations of 10 high-capacity (30KVA) UPS units with no downtime to date alhamdulillah.
● Prepares RFPs for Data Center and budgets for purchasing.
● Manages with generator power transmission and distribution, data center technology, industrial-class electrical and cooling technology, or other related technical areas.
● Ability to work in ambiguous, collaborative, and fast-moving environments.
● Manages process for Data Center allocation of space and power requirement.
● Manage contracts with external vendors including SLA's and continual follow-up meetings in order to ensure optimal service levels achieved.
● Manage all software and hardware products and ensures compliance with Data Center standards and best practices.
● Contributes and implements short- and long-term plans to ensure Data Center capacity meets existing and future requirements.
● Coordinate closely with other technical teams to setup and configure servers monitors as required, especially with network and systems teams.
● Setup, administer, support and maintain monitoring tools performance including upgrades and patching to ensure high performance and availability.
● Tracks and manages assets throughout hardware assets life cycle, which includes maintaining an accurate hardware inventory, RMA of outgoing equipment, surplus and retired items.
Assistant Manager - Network & Infrastructure • Jan 2014–2019
● Installation, configuration and maintenance of Multi-vendor Routers, Multi-layer Switches and Firewalls for connectivity of PSX’s Trading and campus LAN users.
● Work in Cisco, Huawei routers and switches (Layer 2&3). Configuration, Link shifting, adding ACL, creates routes and Vlan.
● Work in Routers: Cisco 1800, 1900, 2600, 3800 ISR 1700/1900/4351 ASR 1001-X series. Switches: Cisco catalyst 6807, 6500, 4503, 3550, 3560X and 2950.
● Work in Cisco Source fire power and create policies for ACL's, NAT and QoS in FMC. Also manage
● Administration and management of Avaya IP Telephony System Comprising Call Manager 3.0,
Session Manager 6.0, System Manager 6.0, Media Gateways G450 etc with NICE recording servers.
● Supervise data center operations team and lead, direct and utilize knowledge on best practices in area related to infrastructure. Work in Active Directory and DHCP server. Configure, assign IP’s through DHCP and Mac filtering
● Managing Wireless Cisco / Huawei LAN Controller and access points.
● Performs other job responsibilities as assigned (MD / CIO / DGM).
● Diploma Computer Hardware
Petroman Training Institute of Computer Sciences
● Bachelors of Commerce Karachi University
