Atif Jamil

Trilingual Customer Service Specialist based in Pakistan with 2 years experience in live chat and email support. Skilled in account verification, customer escalations, and maintaining 95%+ CSAT while working rotational shifts including nights/weekends. Fluent in Portuguese C1, Bahasa Indonesia B2, and English C1. Available for virtual interviews in Malaysia time zones, Open to relocating to Kuala Lumpur, Malaysia

Customer Service Specialist at Prime BPO 5 (2024-01 – Present)

• Provided trilingual customer support in English, Portuguese, and Bahasa Indonesia via live chat and email for international clients
• Handled 50+ daily inquiries including account verification requests and customer escalations
• Escalated suspicious account activities and fraud-related cases to compliance team per SOPs
• Maintained 95% customer satisfaction score while working rotational shifts including nights/weekends (Malaysia timezone)
• Supported users with login issues, transaction queries, and general account management for fintech clients

Faculty of Science (FSc) Graduate in Science – Islamia College of Peshawar (2024)

Matric (10th) – Government High school of Peshawar (Saddar) (2022)