Bharat dass Dass

Administration Assistant with three years' experience in a busy office. Competent with Microsoft Office applications (Word, Excel, Outlook and Powerpoint). Experienced in handling a full range of office and admin work, including covering a busy switchboard, greeting visitors, making travel arrangements, managing diaries, basic bookkeeping, filing, copying and sorting/distributing post.

Customer Support Executive - Tribe Consulting

Served as a Daraz Live Chat Representative, handling high-volume customer inquiries regarding order tracking, returns, refunds, and promotional vouchers. Maintained high CSAT scores by delivering clear, empathetic bilingual support in English and Roman Urdu while coordinating with backend logistics to resolve order delays promptly.

Telesales CC Agent - Waada Digital Microensure Company

• Handled outbound sales calls to promote and sell microinsurance products
• Educated customers about policy benefits, addressed inquiries and concerns, and ensured high conversion rates while meeting daily sales targets
• Maintained accurate records and delivered excellent customer service in a fast-paced call center environment

Administration & Front Desk Officer - The Algorithm PK

(2021-07 - 2022-07)

I am an Administration Assistant with three years' experience in a busy office. I am competent with Microsoft Office applications (Word, Excel, Outlook and Powerpoint) In my past roles I have handled a full range of office and admin work, including covering a busy switchboard, greeting visitors, making travel arrangements, managing diaries, basic bookkeeping, filing, copying and sorting/distributing post.

Import & Export officer - Holpak Textile & Manufacturing

(2018 - 2018)

Experienced Import/Export Officer skilled in managing international logistics, customs clearance, and shipping documentation. Adept at coordinating with freight forwarders and customs agents to ensure timely, compliant trade operations.

Chat Support Agent / Team Leader - Gamescape Creations

(2023)

As a Chat Support Agent, I handled customer inquiries and provided solutions via live chat, ensuring customer satisfaction. As a Team Leader, I led a team, monitored performance, provided training, and managed escalations to improve service quality and efficiency.

Receptionist / Office Administration - Clifton Grammar Junior & Senior School

(2022)

Dedicated and organized school receptionist/office administrator with 2 years of experience supporting the smooth operation of educational institutions. Proficient in administrative tasks, communication, and customer service.

• Greet and assist students, parents, and visitors in a friendly and professional manner, creating a welcoming atmosphere

Intermediate - Commerce - Gov.t Boys Degree College Karachi (2020 - 2020)

Matriculation - Science - White Rose School System (2018 - 2018)