Sawan Roy
Customer Support Executive
Talent
KarachiMember since October 6, 2026
Project ManagementPublic RelationsTeam WorkTime ManagementLeadershipEffective CommunicationCritical Thinking
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Project ManagementPublic RelationsTeam WorkTime ManagementLeadership
About
Customer Support Executive with experience in handling customer queries, order tracking, complaint resolution, and providing excellent service in a fast-paced environment. Skilled in communication problem solving, and maintaining customer satisfaction while achieving daily performance targets.
Experience
IBEX VIRTUAL WORLD PVT (LTD)
(2026-06 - 2026-08)
- Handle Resolved customer issues DFS related to (Digital Financial Services).
- Generated and logged customer complaints efficiently.
- Followed up on complaints to ensure timely resolution and customer satisfaction.
- Handled and resolved all types of DFS-related customer queries and issues.
Complaint Resolution Officer - HABIB BANK LIMITED
(2026-03 - 2026-06)
- Handled Customer Complaints and resolved issues efficiently.
- Provided excellent customer service and support.
- Maintained records and followed up on pending cases.
- Coordinated with internal departments for timely resolution.
Education
BS - MEDIA SCIENCE - SHAH ABDUL LATIF UNIVERSITY
Skills
Customer Support Executive
