Bismah Mansoor

Customer-focused professional with 3.5+ years of experience in customer service within the logistics industry. Experienced in handling customer inquiries, resolving complaints, maintaining records, and preparing reports. Skilled in building strong customer relationships, coordinating with cross-functional teams, and preparing operational reports using Microsoft Excel.

Recognized for excellent communication, problem-solving abilities, and a commitment to ensuring customer satisfaction in fast-paced environments

Customer Service Representative - UPS Head Office Karachi - Karachi

(2024-12 - 2026-02)

• Managed customer inquiries and resolved service-related issues efficiently.
• Maintained accurate customer records and monitored shipment details from booking through final delivery.
• Coordinated with internal departments to provide timely resolutions.
• Prepared customer reports and managed operational data using Microsoft Excel.
• Handled inbound and outbound calls, responding to customer inquiries and resolving issues efficiently.
• Handled calls from international clients, addressed inquiries, and provided timely and effective solutions within the required service standards.
• Managed customer queries received through WhatsApp, ensuring responses and resolutions within one-hour turnaround time

Customer Service Officer - TCS Head Office Karachi - Karachi

(2022-06 - 2024-12)

• Provided excellent customer service through phone and email, ensuring a positive customer experience in a fast-paced work environment.
• Assisted customers by answering questions, resolving complaints, and providing accurate information about shipments, payments, and services.
• Trained and supported new customer service representatives on company procedures and customer service standards.
• Recognized with Customer Service Excellence Certificates from TCS for outstanding performance.
• Prepared and maintained daily operational and performance reports using Microsoft Excel.
• Used Excel functions such as VLOOKUP, HLOOKUP, IF, COUNTIF, SUMIF, and CONCATENATE to organize, analyze, and manage data efficiently.
• Created and customized Pivot Tables to summarize data and generate accurate reports for daily operations.

Masters - Physics with specialization in Laser Physics - University of Karachi (2019)

Bachelors - Physics - University of Karachi (2015)

Intermediate - Pre Engineering - Sir Adamjee Institute (2013)

Matriculation - Computer Science - Little Hearts School (2018)